Stormi Cooley
Chevy Chase,MD
Summary
Experienced Office Manager and Administrative Professional with 7+ years of experience managing office operations, executive support, staff coordination, vendor relations, and business administration. Skilled at streamlining processes, managing schedules and budgets, and improving operational efficiency in fast-paced environments. Proven ability to support leadership, supervise teams, and maintain organized, productive workplaces.
Overview
9
9
years of professional experience
Work History
OFFICE MANAGER / SALON MANAGER
Emya Salon & Spa
Bethesda, MD
10.2025 - Current
- Managed daily office operations to ensure efficient workflow and deliver exceptional client service.
- Oversaw scheduling, payroll coordination, and records management to support staff and leadership effectively.
- Implement operational improvements that increased scheduling efficiency and enhanced customer satisfaction.
- Trained and supervised employees, fostering accountability and promoting professional development.
- Coordinate vendor relationships, purchasing activities, inventory control, and office resources to support uninterrupted operations.
- Organize business promotions, events, and client engagement initiatives that support revenue growth.
Executive Coordinator
Motir Services
Washington, DC
01.2025 - 10.2025
- Delivered high-level administrative support to executives by managing calendars, facilitating meetings, handling correspondence, and overseeing office operations to ensure seamless workflow.
- Acted as the primary liaison between leadership, employees, clients, and external partners.
- Coordinated administrative functions for projects valued at $1.6 million, ensuring alignment and efficient communication among stakeholders.
- Managed confidential documents, compliance records, and business communications with accuracy and discretion.
- Organized meetings, prepared materials, tracked action items, and facilitated project execution across departments to enhance collaboration and accountability.
Operations Manager
Lash Spa Studio
Jacksonville, FL
01.2020 - 01.2024
- Managed a $1.2 million operating budget, including purchasing, vendor management, inventory control, and expense monitoring.
- Directed office operations, staffing, scheduling, and customer service activities for high-volume business, ensuring smooth management of over 7,000 client appointments annually.
- Supervised and developed team of 15+ employees, enhancing operational efficiency and ensuring service quality.
- Coordinated business events and operational initiatives, driving process improvements to align with organizational goals.
- Developed and implemented training programs that improved employee performance and customer satisfaction.
Administrative Representative
B. Golden Realty
Jacksonville, FL
01.2018 - 01.2020
- Maintained over 2,000 confidential client and personnel records while ensuring data accuracy and compliance.
- Supported executives and office staff by coordinating schedules, managing documents, administering records, and facilitating client communications to enhance office efficiency.
- Coordinated meetings, presentations, and business events for clients, contractors, and company leadership to ensure seamless communication and collaboration.
- Managed front office operations, visitor relations, and multi-line phone communications to create a welcoming and professional environment.
Skills
- Client retention
- Revenue growth
- Budget management
- Vendor management
- Inventory management and procurement
- Operational efficiency
- Staff leadership and training
- Payroll and personnel administration
- Records management and compliance
- Performance reporting
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Customer relations and conflict resolution
Achievements
- Supported administration of projects valued at $1.6M.
- Managed annual operating budgets of up to $1.2M.
- Supervised teams of 15+ employees.
- Coordinated 7,000+ client appointments annually.
- Maintained and managed 2,000+ confidential business records.
Timeline
OFFICE MANAGER / SALON MANAGER
Emya Salon & Spa
10.2025 - Current
Executive Coordinator
Motir Services
01.2025 - 10.2025
Operations Manager
Lash Spa Studio
01.2020 - 01.2024
Administrative Representative
B. Golden Realty
01.2018 - 01.2020