Salon Owner/ Manager
Cognoscente Salon
Hales Corners, Wisconsin
11.2002 - 06.2017
- Increased client retention by delivering exceptional service and creating a welcoming atmosphere
- Managed financial operations, including budgeting, payroll, and purchasing, ensuring profitability
- Oversaw staff scheduling, inventory management, and compliance with safety regulations
- Mentored and coached staff, fostering a collaborative and productive workplace
- Organized team-building activities and recognized employee achievements to boost morale
- Resolved customer concerns promptly, maintaining strong client relationships
- Built a loyal clientele by providing precise cuts, colors, and personalized styles
- Boosted revenue through product upselling and recommending additional treatments
- Maintained a clean, safe workspace and provided expert hair care advice
- Maintained staff records and work schedules.
