Stormi Maxey
Morgan Hill,CA
Summary
Dedicated team leader with a robust background in customer service and staff training. Known for effective communication and cash handling skills, contributing to exceptional customer experiences and operational success.
Overview
15
15
years of professional experience
Work History
Team Member
West Coast Convenience LLC
San Jose, CA
05.2026 - Current
- Delivered exceptional customer service, contributing to positive shopping experiences.
- Operated cash register and processed customer transactions efficiently.
- Restocked shelves with merchandise to ensure product availability and organized merchandise for easy access.
- Maintained cleanliness of the fueling area and convenience store.
Store Manager
Ross Dress for Less
Morgan Hill, California
11.2015 - 04.2023
- Managed daily operations, enhancing store efficiency and boosting customer satisfaction.
- Coordinated employee schedules, optimizing coverage during peak hours to meet customer demand.
- Oversaw inventory management processes to maintain stock levels.
- Recruited, trained, and supervised new employees, fostering a knowledgeable and capable team.
- Trained and mentored staff on company policies and procedures.
Assistant Store Manager
Walmart
Marina, California
01.2013 - 11.2015
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service and sales techniques.
- Collaborated with department managers to optimize sales performance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Front End Zone Supervisor
Walmart
Morgan Hill, California
08.2011 - 01.2013
- Oversaw daily operations of front-end staff and streamlined checkout processes to enhance customer experience.
- Trained new employees on customer service and cash handling procedures.
- Resolved customer complaints in a timely manner.
- Addressed customer complaints and facilitated resolution to maintain high satisfaction in service interactions.
- Performed regular audits of cash registers to ensure accuracy and compliance with company policies.
Education
Associate of Arts - Visual Presentation And Space Design
Fashion Institute of Design & Merchandising
San Francisco04-1991
Skills
- Customer service
- Point of sale management
- Cash handling
- Inventory management
- Team leadership
- Staff training
- Visual merchandising
- Effective communication
Timeline
Team Member
West Coast Convenience LLC
05.2026 - Current
Store Manager
Ross Dress for Less
11.2015 - 04.2023
Assistant Store Manager
Walmart
01.2013 - 11.2015
Front End Zone Supervisor
Walmart
08.2011 - 01.2013
Associate of Arts - Visual Presentation And Space Design
Fashion Institute of Design & Merchandising