Stormi Wright
Syracuse,New York
Summary
Achieved high customer satisfaction through teamwork in service environments.,Mastered new technologies rapidly, successfully meeting all deadlines.,Maintained confidentiality of sensitive information, demonstrating professionalism.,Elevated training effectiveness through diligent management and support.,Delivered clear communication and meticulous planning, ensuring attention to detail.
Overview
1
1
Certification
25
25
years of professional experience
Work History
PIC Manager and Supervisor
Feast Foods/ Dennys
Liverpool, NY
06.2023 - 06.2024
- Developed expertise in menu ingredients and cooking techniques to enhance customer service and satisfaction.
- Facilitated a positive first impression by greeting all guests with friendliness and enthusiasm.
- Facilitated training for new servers on restaurant procedures and customer service standards.
- Executed order entry and payment processing through POS system to enhance transaction accuracy.
- Monitored and updated hostess team on real-time table status to enhance guest seating efficiency.
- Achieved high customer satisfaction by delivering food and beverages promptly. Facilitated seamless order processing to enhance service efficiency. Executed payment processing to maintain operational accuracy.
- Compiled and analyzed inventory reports to ensure accurate reconciliation of counts.
- Developed and implemented consistent scheduling for cycle counts to enhance operational efficiency.
- Resolved customer complaints promptly, enhancing overall dining experience and satisfaction rates.
- Conducted performance evaluations, providing constructive feedback to promote team development.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Evaluated employee performance, providing feedback and coaching to improve service quality and upselling techniques.
COVID-19 Response Frontline Case Investigator
SSLOC
Syracuse, NY
01.2021 - 02.2022
- Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
- Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
- Furnished case-patients with contact information outlined in NY protocol for local health department to support contact tracing.
- Maintained contact with Case Investigators and assigned NY Health officials to receive assignments and meet health department needs.
- Assessed case-patients needs for community support and programs.
- Received processed and tracked patient documentation with speed and accuracy.
Server Take Out Specialist
Red Lobster
Syracuse, Ny
06.2018 - 04.2020
- Followed established guidelines and procedures
- Reviewed activities regularly to identify opportunities for improvement
- Handled issues such as customer relations and wrong orders
- Carried out high-quality work with little oversight
- Completed assigned tasks with little or no supervision
- Kept work area organized and clutter-free
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Dispatcher Office Assistant
First Student
Syracuse, NY
08.2017 - 05.2018
- Dispatched work orders seamlessly by carefully monitoring schedules and resources
- Supported seamless deliveries by assisting with accidents, delays, and product shortages
- Collaborated with drivers to maintain deadline adherence, provide assignments, and exchange information
- Reviewed dispatch needs in [Software] and communicated with drivers to execute services
- Operated office machinery, including photocopiers, scanners, and telephone systems
- Answered phones, greeted visitors, and answered basic visitor questions
- Handled administrative functions, including filing, typing, copying, and faxing.
Server and Supervisor PIC
Revielle Management
Syracuse, Ny
02.2012 - 05.2016
- Executed phone order management for customer pickup and delivery, ensuring accurate order fulfillment and satisfaction.
- Managed inventory processes, including meat pulls and produce deliveries, to optimize ordering based on sales forecasts and projected demand.
- Managed staff schedules and executed personnel adjustments aligned with sales demands to ensure operational efficiency.
- Utilized conflict management skills to handle customer expectations and complaints, fostering positive relationships.
- Monitored adherence to Serve Safe protocols and responsible practices, fostering a culture of safety among all staff.
- Provided exceptional customer service to enhance dining experience.
- Participated in team meetings to discuss operational improvements and strategies.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lending Specialist / Lead Teller
Empower Federal Credit Union
Syracuse, NY
12.2001 - 12.2003
- Worked between applicants and creditors to resolve issues with applicants and related paperwork
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Accepted loan and service payments and properly documented amounts to adjust or remove balances owed
- Helped balance vault, ATM, and teller drawers to meet strict accuracy standards
- Handled escalated customer concerns from teller staff to maintain business and restore bank loyalty
- Trained new tellers in account updating, money handling, and security procedures
- Ordered an appropriate supply of cash each day to meet expected demands
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
Server/ Bartender
P.F. Changs
Syracuse, NY/ Daytona FL
06.2024 - Current
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
Associate of Science - Criminal Law
University of Phoenix
Arizona, AZSkills
- Updated records and inventory regularly
- Organized and planned work effectively
- Engaged with the community through outreach
- Conducted assessments
- Adapted schedule to meet varying demands
- Utilized problem-solving skills to address challenges
- Operated MS Office, PowerPoint, Excel efficiently
- Maintained client databases accurately
- Maintained and exceeded sales expectations regularly for business
- Staff training and development
- Performance improvement
- Front of house management
- Customer retention
- Liquor law compliance
- Anticipating problems
Languages
English
Professional
Certification
- John Hopkins Covid 19 Training - 2020
- John Hopkins Vaccine Ambassador Training -2022
Timeline
Server/ Bartender
P.F. Changs
06.2024 - Current
PIC Manager and Supervisor
Feast Foods/ Dennys
06.2023 - 06.2024
COVID-19 Response Frontline Case Investigator
SSLOC
01.2021 - 02.2022
Server Take Out Specialist
Red Lobster
06.2018 - 04.2020
Dispatcher Office Assistant
First Student
08.2017 - 05.2018
Server and Supervisor PIC
Revielle Management
02.2012 - 05.2016
Lending Specialist / Lead Teller
Empower Federal Credit Union
12.2001 - 12.2003
Associate of Science - Criminal Law
University of Phoenix