Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stormie Ogletree

Reidsville,NC

Summary

Experienced HR and Healthcare Operations Specialist with a strong background in talent acquisition, provider credentialing, Medicare/Medicaid compliance, and full-cycle HR operations. Proven ability to optimize recruiting workflows, improve onboarding programs, and deliver top-tier support to internal teams and external stakeholders. Proficient at creating process improvement methodologies to enhance performance and efficiency. Recognized for cross-functional collaboration, regulatory compliance, and delivering exceptional service in fast-paced, deadline-driven environments.

Overview

10
10
years of professional experience

Work History

HR Operations Specialist

Albemarle Corporation
11.2024 - Current
  • Manage end-to-end employee lifecycle processes and ensure accuracy in HRIS data entry and updates.
  • Serve as first-line HR support for employees, ensuring policy compliance and timely issue resolution.
  • Prepare HR documentation such as employment verification letters, contracts, and agreements.
  • Facilitate employee onboarding/offboarding, collaborating across Payroll, Benefits, and Talent teams.
  • Identify process gaps and lead HR workflow optimization and cross-functional training efforts.

Recruiting Coordinator

Albemarle Corporation
01.2022 - Current
  • Execute full-cycle interview scheduling, candidate communications, and travel coordination within SLA.
  • Support non-exempt hiring and develop external candidate pipelines for high-priority roles.
  • Collaborate with hiring managers to align recruitment efforts with business needs and timelines.
  • Track recruiting performance metrics, generate reports, and recommend sourcing strategy improvements.
  • Conduct new hire orientation and assist in HR policy implementation across departments.

Provider Credentialing Specialist

Anthem
10.2021 - 10.2024
  • Executed comprehensive primary source verifications, background checks, and board certification audits with 100% compliance, reducing credentialing errors and ensuring provider readiness.
  • Managed provider enrollment with Medicare, Medicaid, and commercial insurance networks using CAQH and Salesforce, cutting enrollment turnaround time by 20%.
  • Optimized credentialing workflows and implemented process improvements that accelerated provider onboarding and improved operational efficiency.
  • Maintained strict adherence to CMS and payer regulations during credentialing transitions, eliminating audit findings and safeguarding provider eligibility.
  • Collaborated with cross-functional teams to refine credentialing processes, enhancing provider satisfaction and strengthening network partnerships.

Performance Analyst

Anthem
11.2019 - 10.2021
  • Conducted Medicare/Medicaid audits and evaluated individual/team performance using quality tracking tools.
  • Delivered data-driven reports to leadership to improve departmental operations and compliance.
  • Partnered with managers on training and development plans to correct accuracy issues and enhance service delivery.
  • Identified root causes of performance trends and implemented corrective action plans.
  • Helped deploy global training strategies for cross-site consistency and skill development.

Medicaid Specialist

Anthem
07.2019 - 11.2019
  • Provided first-tier support for Medicaid member claims, authorizations, and eligibility issues.
  • Exceeded call center performance metrics, including average handle time and quality assurance scores.
  • Contributed to agent training programs and SOP updates to reflect policy and system changes.
  • Collaborated with support teams to resolve escalated issues in accordance with compliance protocols.
  • Supported continuous improvement of internal tools and knowledge base documentation.

Technical Support Representative

Spectrum
11.2018 - 06.2019
  • Delivered technical support via phone, chat, and email for software installations, connectivity, and account access.
  • Diagnosed and resolved complex IT troubleshooting issues, ensuring high levels of customer satisfaction.
  • Mentored new hires and assisted in process documentation and knowledge-sharing initiatives.
  • Escalated critical incidents to Tier 2 and Tier 3 support in accordance with SLA requirements.
  • Maintained detailed service logs and ensured compliance with internal documentation standards.

Medicare Customer Service Representative / Team Lead

UnitedHealthcare
05.2015 - 01.2018
  • Supported Medicare members with benefit inquiries, claims status, and authorization processes.
  • Led new hire training sessions and assisted with interview screening and recruitment events.
  • Coordinated on-site career fairs and partnered with HR to meet staffing goals.
  • Implemented performance engagement strategies including gamification to drive productivity.
  • Maintained compliance with CMS regulations and tracked frequent policy updates.

Education

Associate of Arts - Business Administration, Human Resources

Guilford Technical Community College

Skills

  • Talent Acquisition & Interview Coordination
  • HRIS & ATS Systems (eg, Workday, ServiceNow)
  • Employee Onboarding & Offboarding
  • Medicare / Medicaid Compliance & Enrollment
  • HR Operations & Policy Administration
  • Documentation & Records Management (HIPAA compliant)
  • Cross-functional Communication & Team Leadership
  • Microsoft Office Suite (Excel, Outlook, PowerPoint)
  • HIPAA compliance
  • Effective communication

Timeline

HR Operations Specialist

Albemarle Corporation
11.2024 - Current

Recruiting Coordinator

Albemarle Corporation
01.2022 - Current

Provider Credentialing Specialist

Anthem
10.2021 - 10.2024

Performance Analyst

Anthem
11.2019 - 10.2021

Medicaid Specialist

Anthem
07.2019 - 11.2019

Technical Support Representative

Spectrum
11.2018 - 06.2019

Medicare Customer Service Representative / Team Lead

UnitedHealthcare
05.2015 - 01.2018

Associate of Arts - Business Administration, Human Resources

Guilford Technical Community College

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