Stormie Ware
Norman
Summary
Energetic leader with a proven track record in enhancing client support and operational efficiency at the University of Oklahoma, showcasing strong data entry and verbal communication skills. Excelled in high-demand scenarios, enhancing operational efficiency and client satisfaction. Skilled in Microsoft Word and empathetic communication, consistently achieving beyond set goals. Demonstrates a strong ability to adapt, ensuring top-notch confidentiality handling and conflict management.
Overview
6
6
years of professional experience
Work History
Office Assistant
University of Oklahoma
08.2022 - Current
- Effectively manage high-demand call traffic in a fast-paced environment.
- Proficient in de-escalation when clients call in upset.
- Monitor and update case statuses within the database to ensure accurate tracking and progress management.
- Researching and recommending additional tools and services to meet client needs.
- Engaging in cross-team collaboration to improve operational efficiency and resolve issues.
Daycare Teacher
Kinderberry Academy
10.2021 - 07.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Laborer
Green Country Interiors Inc.
08.2018 - 10.2019
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
High School Diploma -
Noble High School
Noble, OK05-2017
Skills
- IMS/MainFrame
- FACS
- OnBase
- Assistance Program Database
- Verbal Communication
- Customer service
- Time management
- Data entry
Timeline
Office Assistant
University of Oklahoma
08.2022 - Current
Daycare Teacher
Kinderberry Academy
10.2021 - 07.2022
Laborer
Green Country Interiors Inc.
08.2018 - 10.2019
High School Diploma -
Noble High School
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