STORMIE DAMER
Point Venture,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Manager
Captain Pete's Boathouse
Point Venture, Tx
06.2022 - 03.2026
- Submitted resignation from Captain Pete’s role due to medical condition to accommodate health needs.
- Coordinated front-of-house and back-of-house workflows during daily service to sustain smooth service delivery across dining and bar areas.
- Coordinated shift scheduling by balancing staffing needs and modifying shift assignments to align with peak service periods.
- Conducted training sessions covering service standards, POS procedures, and guest recovery expectations for team performance alignment.
- Investigated staff member concerns, facilitated compromise between parties, and resolved conflicts through active listening and negotiation.
- Resolved disputes promptly, maintained open lines of communication, and upheld service quality to support customer satisfaction.
- Monitored and maintained workplace environment to uphold professional standards, organized workspace, and safe conditions for employees and patrons.
- Oversaw staff scheduling processes, delivered coaching, and provided performance feedback to maintain consistent team accountability.
- Monitored guest satisfaction trends, investigated service issues, and resolved concerns promptly to safeguard reputation and encourage repeat business.
- Coordinated inventory control activities, supported supply ordering, and maintained stock rotation to reduce shortages and waste.
- Oversaw end-of-day cash handling, performed sales reconciliation, and completed closing procedures to maintain accuracy of daily reporting.
Bar/Manager
The Grille at Highland Lakes
Lago Vista, TX
03.2018 - 05.2022
- Managed daily restaurant operations to ensure customer satisfaction and efficient service.
- Managed bar operations, coordinating staff schedules and service flow to deliver consistent guest experience.
- Oversaw beverage inventory, ordered supplies, and controlled stock levels to reduce waste.
- Trained bartenders on drink preparation, service standards, and point-of-sale procedures.
- Supervised bartending staff, coaching team members on drink preparation and hospitality practices.
- Trained staff on sanitation, responsible alcohol service, and compliance with operational standards.
- Increased revenue with creative marketing initiatives and promotional events.
- Closed out cash register and prepared cashier report at close of business.
Office MGR
Austin Area Plumbing
Pflugerville, TX
02.2013 - 08.2018
- Coordinated and carried out diverse responsibilities at AAP across assigned areas of work.
- Coordinated scheduling, dispatching, and customer communication workflows to support daily office operations for service teams.
- Managed accounts payable, invoicing, and billing accuracy using a plumbing service administrative system.
- Oversaw payroll preparation, timekeeping records, and employee documentation for office and field staff.
- Managed dispatch schedules and coordinated service calls for technicians.
- Oversaw customer invoicing, payment processing, and account reconciliation.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
High School Diploma -
Santa Fe High
Santa Fe, TX08-1982
Skills
- Workforce scheduling
- Team leadership
- Decision-making
- Issue resolution
- Staff supervision
- Financial analysis
- Problem solving
- Sales strategies
- Sales oversight
- Dispute resolution
- Multitasking
- Detail orientation
Timeline
Manager
Captain Pete's Boathouse
06.2022 - 03.2026
Bar/Manager
The Grille at Highland Lakes
03.2018 - 05.2022
Office MGR
Austin Area Plumbing
02.2013 - 08.2018
High School Diploma -
Santa Fe High