Stormy Brown
Walgreens
WICHITA,KS
1
Certification
5
years of professional experience
Detail-oriented Senior Certified Pharmacy Technician recognized for building strong, personal connections with both patients and coworkers. Delivers exceptional customer care while streamlining workflows with a professional, knowledgeable approach.
Work History
Senior Certified Pharmacy Technician
4 Years 11 Months- Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
- Optimized medication inventory management through effective ordering and stock control procedures.
- Developed long-standing patient relationships through consistent communication and compassionate service.
- Trained and mentored junior pharmacy technicians in medication dispensing and customer service protocols.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Improved patient satisfaction scores by delivering exceptional customer service in a fast-paced, high-volume pharmacy setting.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Shift Leader
6 Months- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service best practices and operational standards.
- Coordinated inventory management processes, maintaining optimal stock levels for customer demand.
- Resolved customer inquiries and complaints promptly, enhancing overall store experience.
- Monitored cash handling procedures, ensuring accuracy in transactions and adherence to security protocols.
Receptionist
8 Months- Handled incoming calls and inquiries, directing them to appropriate staff members efficiently.
- Assisted in maintaining a welcoming reception area, enhancing patient experience.
- Managed patient scheduling and appointment confirmations using electronic health record system.
- Supported billing processes by verifying insurance information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Bachelor in Health Sciences - Health Sciences
Associate in Vet Med - Veterinary Science
High School Diploma
Skills
Medication management
Clinical safety protocols
Pharmaceutical calculations
Immunization administration
Workflow optimization
Troubleshooting skills
Teamwork
Customer service
Certification
- CPhT - Certified Pharmacy Technician
- First Aid/CPR Certified
Timeline
Shift Leader
Walgreens
07.2023 - 01.2024Read More
Senior Certified Pharmacy Technician
Walgreens
09.2021 - CurrentRead More
Receptionist
Malik Rheumatology
07.2021 - 03.2022Read More
Wichita State University
Bachelor in Health Sciences from Health Sciences
Read More
Butler Community College
Associate in Vet Med from Veterinary Science
Read More
Campus Highschool
High School Diploma
Read More