Stormy Cardoso
Afton,VA
Summary
Dependable Medical Laboratory Technician equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Motivated to continue to learn and grow as a healthcare professional.
Overview
27
27
years of professional experience
Work History
Interim Send Out Laboratory Lead Technician
University of Virginia Health Systems
Charlottesville, VA
01.2021 - Current
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Fostered relationships with internal and external customers.
- Handle processing and dispatching of lab specimens to other laboratory's and departments ensuring specimens were properly packaged, labeled and sent to correct destination with all necessary documentation.
- Ensure that specimens were sent out according to laboratory's protocols and standards.
- Created a new more efficient process for downloading outside laboratory results to patients epic chart.
- Implemented new policies and procedures while ensuring old policies were current and accurate.
- Created orderable test codes within epic system.
- Serve as primary trainer and mentor to new and existing staff.
- Help in the implementation of the use of AURA to address continuous quality improvement and enhancement of the ordering and resulting of patient results from outside laboratory's.
Medical Laboratory Scientist 1
University of Virginia Health Systems
Charlottesville
05.2007 - Current
- Collaborate with lead technicians, fellow technicians and laboratory supervisor to perform day-to-day laboratory work with minimal error
- Perform regular troubleshooting and maintenance on equipment and instruments to minimize chance of process disruptions
- Verify proper specimen analysis, performing tests to complete process
- Mentor students and new associates to build friendly, uniform work environment
- Evaluate and execute quality control and assurance measures to promote organization and workflow efficiency
- Maintain and operate sophisticated equipment such as Accelerator A3600 Track System, Architect c16000/i2000 systems, Sysmex XN9000 and DI-60, Iris IQ 200 and Beckman Coulter Aution Max AX-4030
- Created inventory sheets for Track, Manuals and Calibrators for leads to maintain proper inventory control
- Perform 6 month analyzer to analyzer analyte comparisons to ensure accuracy and precision of testing methods
- Created questions for 2021 yearly competencies for manual and IC areas
- Participated in the Lean Process Improvement implementation in the Laboratory
- Covered the Administrative Assistant position until one was hired
- Duties included: Document scanning, inventory ordering and working in e-procurement.
Specimen Management Technician
University of Virginia Health Systems
Charlottesville
02.2007 - 05.2007
- Verified sample and specimen labeling and processing against standards with regular quality checks
- Received all specimens from inpatient areas and outpatient clinics
- Communicated problems to technicians, ordering physicians and registered nurses associated with patients testing needs
- Ensured ordering and billing information was correct to maintain consistent policy and procedures.
Senior Customer Service Representative
CFW Communications
Waynesboro
09.1997 - 01.2004
- Coordinated resolutions for advanced customer problems and implemented actions to maintain customer loyalty and correct both singular and repetitive issues
- Worked collaboratively across disciplines to meet customers' needs and build effective solutions
- Educated team members on proper handling of different types of requests and common customer problems
- Monitored work of 12+ team members to assess and improve quality, service times, and customer satisfaction ratings
- Contributed to committees related to improving internal operations and overall customer support
- Determined best approach and communicated solutions diplomatically to defuse potential escalations
- Networked with internal personnel to assist in devising and executing appropriate customer solutions
- Researched and followed up on customer requests
- Handled inbound and outbound communications from customers
- Provided training and coaching of new employees
- Administrative duties included: processing all weekly and monthly reports for management, payment processing, sending monthly billing statements and month end procedures.
Education
Bachelor of Professional Studies - Health Sciences Management
University of Virginia School of Continuing and Professional Studies
Associate of Applied Science - Medical Laboratory Technology
J. Sargeant Reynolds Community College
Completed coursework towards General Studies -
Piedmont Virginia Community College
Skills
- Quality control and assurance
- Supply management
- Regulatory compliance
- Attention to Detail
- Relationship Building
- Data analysis
- Problem-solving
- Multitasking
- Teamwork
- Customer Service
- Workload Management
Additional Information
- Certified by Careertrack in "How to Give Exceptional Customer Service"
- Certified by MSI as a Six Sigma White Belt
Community Service
- Team leader in yearly community service day at UVA.
- Volunteer at COVID vaccination sites.
- Ride to fight suicide member.
Timeline
Interim Send Out Laboratory Lead Technician
University of Virginia Health Systems
01.2021 - Current
Medical Laboratory Scientist 1
University of Virginia Health Systems
05.2007 - Current
Specimen Management Technician
University of Virginia Health Systems
02.2007 - 05.2007
Senior Customer Service Representative
CFW Communications
09.1997 - 01.2004
Bachelor of Professional Studies - Health Sciences Management
University of Virginia School of Continuing and Professional Studies
Associate of Applied Science - Medical Laboratory Technology
J. Sargeant Reynolds Community College
Completed coursework towards General Studies -
Piedmont Virginia Community College
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