Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

STORMY NIKOLE ENGLAND

Longview

Summary

Results-driven customer service specialist with a proven track record in boosting sales through effective promotional strategies. Skilled in team training and conflict resolution, fostering a collaborative workplace. Extensive experience in retail with a focus on strategic merchandising and operational efficiency.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Merchandiser/Cashier

Famous Footwear
Longview
02.2025 - Current
  • Monitored competitor activities to maintain competitive advantage.
  • Analyzed inventory levels, implementing adjustments to maximize profitability.
  • Tracked weekly, monthly, and quarterly achievement goals to ensure performance targets.
  • Guided customers in locating desired items, offering assistance with heavy loads.
  • Maintained cleanliness and organization of work environment consistently.
  • Trained new staff on merchandising operations to enhance team efficiency.
  • Created retail displays to promote products and drive sales in line with corporate strategy.
  • Processed customer payments accurately, ensuring swift transactions and organized cash drawer.

Delivery Driver

Instacart
Longview
01.2025 - Current
  • Executed timely deliveries, adhering to speed limits and traffic regulations.
  • Maintained safe driving practices in various weather conditions, including rain and snow.
  • Resolved customer complaints professionally, fostering strong client relationships.
  • Monitored fuel levels throughout shifts, refueling as necessary to maintain efficiency.
  • Utilized street maps to identify and plan the most efficient delivery routes.
  • Coordinated delivery times with customers prior to arrival for optimal service.
  • Adapted routes based on changes in local roads and construction areas.
  • Delivered rush merchandise within tight schedules to meet customer demands.

Merchandiser/Cashier/Cash Office/Processor

HomeGoods
Longview
12.2024 - 03.2025
  • Maintained clean, organized work environment to enhance customer experience.
  • Generated reports on stock levels, sales figures, and markdowns for management review.
  • Provided customer feedback on product selection, display, and pricing strategies.
  • Inspected shipments for quality control before stocking merchandise.
  • Created attractive window displays to entice customers into the store.
  • Conducted regular price checks to ensure competitive pricing throughout the store.
  • Maintained accurate records of merchandise transactions including receipts and invoices.
  • Organized engaging front-facing displays to attract customers and boost sales.

Casher/Pet Specialist

PetSmart Charities
Longview
04.2024 - 12.2024
  • Conducted daily facility rounds to monitor animal health and behavior.
  • Maintained accurate medical records, vaccination schedules, and treatment histories.
  • Collaborated with veterinarians to ensure quality care for all animals.
  • Administered medications as prescribed by veterinary staff following established protocols.
  • Assisted with bathing, feeding, exercising, socializing, and general animal care.
  • Educated customers on proper handling techniques and pet nutrition.
  • Managed pet supplies inventory to maintain adequate stock at all times.
  • Delivered exceptional customer service to foster relationships and drive repeat business.

Sales Associate/Supervisor

SPENCER GIFTS
Longview
06.2022 - 11.2024
  • Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
  • Increased store sales through effective cross-selling and upselling strategies.
  • Maintained organized sales floor appearance, enhancing customer experience and engagement.
  • Operated cash registers, managed financial transactions, and balanced drawers accurately.
  • Developed promotional strategies to elevate sales volume and drive customer interest.
  • Processed returns, exchanges, and refunds in compliance with company policies.
  • Acquired comprehensive knowledge of merchandise and store policies to assist customers effectively.
  • Achieved established sales goals through proactive customer interactions.

Bartender

AMC Theatres
LONGVIEW
10.2022 - 03.2024
  • Executed opening and closing duties, including supply restocking and cash drawer management.
  • Maintained accurate inventory of liquor, beer, wine, and other beverages.
  • Ensured compliance with state regulations for responsible alcohol service.
  • Checked identification to verify age before serving alcoholic beverages.
  • Followed safety protocols while handling sharp tools and hazardous materials.
  • Participated in weekly team meetings to align on management goals and objectives.
  • Resolved customer complaints professionally to enhance satisfaction.
  • Prepared and served beverages according to established recipe standards.

Assistant Manager

Spirit Halloween
Longview
07.2023 - 11.2023
  • Maintained up-to-date knowledge of company products and services.
  • Established processes for monitoring customer satisfaction levels.
  • Created reports on sales trends, inventory levels, and financial data.
  • Managed timely resolution of customer service inquiries and complaints.
  • Organized training sessions for new hires to enhance workplace integration.
  • Collaborated with management on strategic business planning initiatives.
  • Conducted regular performance reviews to identify improvement opportunities.
  • Ensured compliance with safety regulations and company policies.

Cashier

Goody Goody Liquor Inc.
Longview
02.2020 - 08.2022
  • Operated cash register to process payments accurately via cash, check, or credit card.
  • Provided exceptional customer service while promoting loyalty programs to boost sales.
  • Maintained organized checkout area and restocked supplies to enhance efficiency.
  • Ensured compliance with safety regulations within store environment.
  • Greeted customers, addressing inquiries about products and services.
  • Verified customer age for alcohol or tobacco purchases to uphold legal standards.
  • Executed daily recovery tasks to maintain cleanliness and productivity of work areas.
  • Assisted customers over the phone with product information and order placements.

Correctional Officer

Gregg County Sheriff's Office
Longview
04.2018 - 02.2020
  • Enforced rules to maintain order within jails and prisons.
  • Supervised inmate activities to promote discipline and safety.
  • Collaborated with external agencies, including social workers and psychologists, for effective rehabilitation.
  • Developed individualized treatment plans based on mental health assessments.
  • Conducted thorough inspections of facilities to ensure compliance with standards.
  • Transported inmates securely between facilities and court hearings.
  • Responded to emergency situations, implementing appropriate response measures.
  • Prepared detailed reports documenting daily operations and incidents at the facility.

Stocker / Puller

ABC Auto Parts #25
Longview
07.2017 - 04.2018
  • Managed alpha-numerical sequences for ensuring inventory accuracy and efficiency.
  • Executed inventory control measures by collecting stock location data and generating print requests.
  • Processed incoming shipments of merchandise and maintained accurate inventory records.
  • Collaborated with counter, stock, delivery personnel, and order pullers to enhance operational efficiency.
  • Ensured proper labeling of products before stocking to facilitate organization.
  • Followed safety procedures when handling hazardous materials to maintain a safe work environment.
  • Maintained cleanliness and organization of warehouse to meet safety standards daily.
  • Lifted and pulled heavy parts regularly while adhering to safety protocols.

Host/Server

Lone Star Ice House
Longview
12.2016 - 05.2017
  • Greeted guests upon arrival, creating a welcoming atmosphere in dining areas.
  • Answered phone calls and promptly addressed guest concerns to enhance satisfaction.
  • Checked all I.D.s to ensure compliance with regulations.
  • Informed guests about upcoming events, enriching their overall experience.
  • Provided accurate wait times and escorted customers to dining and bar areas.
  • Took orders, served food, cleaned, and reset tables efficiently during shifts.
  • Replenished supplies, refilled glasses, and resolved customer complaints quickly.
  • Maintained cleanliness of lobby area by wiping down tables and chairs.

Receptionist

Supercuts
Longview
05.2016 - 12.2016
  • Delivered exceptional customer service consistently across all interactions.
  • Managed incoming phone calls and scheduled appointments for clients and visitors.
  • Processed client transactions accurately, handling cash and operating the register.
  • Assisted with color formulation and prepared clients for salon services.
  • Executed shampooing and conditioning treatments to enhance client experience.
  • Performed blow-drying services, ensuring satisfaction with final results.
  • Maintained salon cleanliness by sweeping floors and organizing stations.
  • Sterilized instruments and ensured adequate supply stock for daily operations.

Education

High School Diploma - Cosmetology

Hallsville High School
Hallsville, TX

Skills

  • Communication skills
  • Conflict resolution
  • Leadership and teamwork
  • Adaptability and flexibility
  • Judgment and decision-making
  • Time management and administration
  • Sales and marketing strategies
  • Customer service excellence
  • Inventory management and control
  • Cash handling and reconciliation
  • Promotional strategy development
  • Relationship building and management
  • Problem solving and critical thinking
  • Team training and development
  • Retail sales expertise
  • Planogram design and implementation
  • Point of sale (POS) systems management
  • Display signage and merchandising trends

Certification

  • TABC

Languages

English
Professional

Timeline

Merchandiser/Cashier

Famous Footwear
02.2025 - Current

Delivery Driver

Instacart
01.2025 - Current

Merchandiser/Cashier/Cash Office/Processor

HomeGoods
12.2024 - 03.2025

Casher/Pet Specialist

PetSmart Charities
04.2024 - 12.2024

Assistant Manager

Spirit Halloween
07.2023 - 11.2023

Bartender

AMC Theatres
10.2022 - 03.2024

Sales Associate/Supervisor

SPENCER GIFTS
06.2022 - 11.2024

Cashier

Goody Goody Liquor Inc.
02.2020 - 08.2022

Correctional Officer

Gregg County Sheriff's Office
04.2018 - 02.2020

Stocker / Puller

ABC Auto Parts #25
07.2017 - 04.2018

Host/Server

Lone Star Ice House
12.2016 - 05.2017

Receptionist

Supercuts
05.2016 - 12.2016

High School Diploma - Cosmetology

Hallsville High School

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