Stormy Salett
Cleveland,OH
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating exceptional client experiences . Skilled in anticipating client needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server and Lead Hostess Trainer
Townhall
02.2018 - Current
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers
Financial Services Representative
Northwestern Mutual Life Insurance
09.2022 - 09.2023
- Maintained updated records of all financial transactions to support traceability.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Evaluated financial performance of clients and identified potential areas of improvement.
- Advised clients on favorable financial management strategies to meet established financial goals.
- Built and established relationships with clientele to improve future business opportunities.
Intern
Sync BNB
06.2019 - 08.2019
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Conducted extensive research for startup company projects.
- Gathered, organized and input information into digital database.
- Editor of all media most exported to North American markets.
Education
Bachelor of Arts - Business Administration
Ohio University
Athens, OH12.2019
Skills
- Developing and Maintaining Customer Relationships
- Conflict Resolution
- Product Promotion
- Anticipating Guest or Client Needs
- Creative Solution Problem Solving
Timeline
Financial Services Representative
Northwestern Mutual Life Insurance
09.2022 - 09.2023
Intern
Sync BNB
06.2019 - 08.2019
Server and Lead Hostess Trainer
Townhall
02.2018 - Current
Bachelor of Arts - Business Administration
Ohio University
Similar Profiles
Sydney SarverSydney Sarver
Server at TownhallServer at Townhall
Tyler SweitzerTyler Sweitzer
Bartender at TownhallBartender at Townhall
Claire GlessnerClaire Glessner
Server at TownHallServer at TownHall