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  Hardworking, capable individual with superior computer skills seeks a job with Samrudh Pharmaceuticals Pvt. Ltd. company as a Desktop Support Engineer to use 3 years of experience in IT.
  Acknowledged for quick learning ability, efficient work performance, customer relationships, conflict resolve, and the ability to work in a team environment in various aspects of the IT field.
  Having 3 years of total IT experience in managing IT infrastructure
  Having 3 years of knowledge on managing windows-based server platform
  Having 3 years of knowledge in hardware trouble shooting
  Work Experience: Working as a desktop support engineer at Samrudh Pharmaceutical Pvt. Ltd. At Boisar- Tarapur MIDC (From 08/01/19 - Till date)


Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Jamf and Intune user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Competent Customer support engineer well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior support engineer position. Ready to help team achieve company goals.

 To obtain the great opportunity with a great company, I am efficient with various software applications and reporting capabilities, for asset management and Microsoft Office products like Word, Excel, PowerPoint, and Outlook, as well as five years' experience providing asset management and Tier 1 support. Which includes hardware procurement will be utilized in effectively maintaining database records of desktop computers, laptops, and printers, as well as organizing and categorizing IT assets. Focused Help Desk Analyst with 8 years of experience providing phone, email and chat-based technical support to customers. Accomplished in gathering information from customers and conducting research to resolve complex technical issues. Detail-oriented with support ticket tracking and providing a comprehensive overview of issues and resolution attempts. Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site. 

Dedicated Salesforce professional with over six years of experience and a commitment to continuous learning, currently pursuing AWS certification to enhance technical expertise. Proven track record in resolving complex technical issues and optimizing customer experiences positions this individual as a valuable asset for senior engineering roles. Recognized for a collaborative spirit and adaptability in fast-paced environments, bringing strong skills in troubleshooting and client relationship management to drive impactful results. Passionate about leveraging diverse skill sets to contribute effectively to team success and customer satisfaction.

Seeking a full-time job at an IT or business-related company to expand my horizons and achieve my goals.

STREEM S.S MYLES

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EMT-B

EMT-B

Security Guard

Senior Security Clerk

Catering Associate

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Bachelor of Science - Criminal Justice

Regents High School Diploma -

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EMT-B

EMT-B

Security Guard

Senior Security Clerk

Catering Associate

Bachelor of Science - Criminal Justice

Regents High School Diploma -

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