Stuart Barnes
Miami
Summary
Results-driven retail professional with a strong track record in luxury sales and operational efficiency. Expertise in enhancing customer satisfaction and driving profit growth through effective team development and strategic event planning. Proven ability to maximize sales opportunities and streamline store operations for optimal performance.
Overview
24
24
years of professional experience
Work History
Director, Sales Experience
Neiman Marcus
Coral Gables
11.2010 - Current
- Directed professional development for Senior Executive team, Selling Manager team, 120 Client Advisors, and 60 Optimum Support members.
- Led sales experience team to effectively enhance client development outcomes.
- Increased client loyalty through increased store visits and achievement of KPIs.
- Employed technology to gain insights into luxury clients' preferences and shopping habits.
- Established clear performance goals for client advisors aligned with store objectives.
- Elevated in-store experiences by reviewing luxury selling standards and enhancing follow-up effectiveness.
- Achieved 98% success rate for client advisors, surpassing annual sales volume targets.
- Implemented strategic recruitment initiatives to attract top talent which became corporate best practices.
- Increased repeat visit rate through strategic enhancements in client interactions.
Assistant General Manager
Bloomingdales
King Of Prussia
05.2005 - 11.2010
- Relocated to Philadelphia Market after promotion, responsible for $60 million in annual sales volume.
- Directed sales, service, and loyalty programs to achieve business goals effectively.
- Partnered with buying teams to leverage market trends for strategic planning.
- Identified and executed growth opportunities through precise sales and stock alignment with objectives.
- Cultivated a high-performance environment by empowering Sales Managers and associates.
- Supported sales processes through targeted coaching and constructive feedback.
- Launched b-connected clientele initiative to enhance customer relations significantly.
- Implemented successful recruitment strategies, attracting top talent from Mainline suburbs.
Senior Group Manager
Bloomingdale's
Miami
06.2001 - 05.2005
- Oversaw two store areas with $18M in annual sales volume.
- Drove sales teams to exceed credit goals while improving service levels.
- Identified merchandise opportunities in Miami market and executed strategic initiatives.
- Executed in-store events to enhance client experiences.
- Collaborated with Bloomingdale's buying teams in France and Scandinavia to curate luxury tabletop assortments.
Education
Bachelor of Science - Business Administration And Management
The University of Tampa
Tampa, FLSkills
- Sales strategy
- Client relationship management
- Performance management
- Market analysis
- Recruitment strategies
- Customer loyalty programs
- Management team building
- Communication
- Staff training/development
- Self motivation
- Change management
- People management
Affiliations
- Expertise in Microsoft office, Apple, Excel and NM Connect
- Miami Kids Magazine, influencer
- National Center for Parenting/Watch Dogs: Dads of Great Students
- Kristi House Child Advocacy Center/Project Gold Volunteer/Fundraiser
- Wishbone Project/ Prepare Thanksgiving meals annual for migrant families
- Holy Family Catholic Church School/ Annual Breakfast with Santa volunteer
- St Alban's Child Enrichment Center/Volunteer
Accomplishments
- NMG Best 2019 Nominated by peers, recognized at ceremony in Dallas
- Part of NM Coral Gables Leadership team that drove sales in excess of $140M Post COVID. Fastest growing NM store in history of NM.
- Men Who Rock Pink Recipient, Miami Women Who Rock Pink
- Voices for Children, volunteer
- Pantry Partner, Coconut Grove Crisis Food Pantry
- Angels for Humanity, volunteer
- Cycle for Survival/Drive fundraising efforts for rare cancer research
Timeline
Director, Sales Experience
Neiman Marcus
11.2010 - Current
Assistant General Manager
Bloomingdales
05.2005 - 11.2010
Senior Group Manager
Bloomingdale's
06.2001 - 05.2005
Bachelor of Science - Business Administration And Management
The University of Tampa
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