Stuart Brown
Richmond,VA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Client Account Manager
Southside Petroleum Marketing
Richmond, VA
01.2022 - Current
- Led onsite team to uphold protocol compliance and ensure accurate work execution during the fleet fueling and commercial fueling process.
- Facilitated successful outcomes through a combination of remote and direct, on-site client interactions.
- Resolved conflicts between customers and other departments or personnel within the company when necessary.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays
Director of Client Operations
Golden Spike Tickets
Chicago, IL
08.2018 - 11.2021
- Executed up-selling opportunities and handled contractual agreements across national supply chain partners totaling $2M revenue.
- Assessed business risks and growth prospects via consistent client and supplier interactions.
- Designed systems to improve efficiency in handling and monetizing tickets.
- Ensured consistent contact to manage national account customer relations.
Extraction Technician & Lead Post Processing Tech
TC Labs
Denver, Colorado
06.2013 - 08.2018
- Processed flowers, trim, and fresh frozen material into various concentrate consistencies using state-of-the-art closed-loop systems.
- Coordinated team efforts to ensure accurate curing processes for various substances tailored to clients' requirements.
- Operated and ensured proper maintenance of certified Across International ovens for optimal performance.
- Directed recruitment processes to source skilled employees.
Claims Review Analyst
Law office of Brown & Greer
Glen Allen, VA
01.2010 - 02.2012
- Reviewed and verified the completion of essential documents in claim submissions.
- Maintained high standards in client data accuracy by performing consistent secondary reviews.
- Utilized advanced techniques in reviewing documentation for informed client advisory and external counsel communication.
Education
High School Diploma -
Deep Run High School
Glen Allen, VA06-2010
Some College (No Degree) - Business Management
Metropolitan State University of Denver
Denver, COSkills
- Client communication
- Risk assessment
- Conflict resolution
- Efficiency improvement
- Data analysis
Timeline
Client Account Manager
Southside Petroleum Marketing
01.2022 - Current
Director of Client Operations
Golden Spike Tickets
08.2018 - 11.2021
Extraction Technician & Lead Post Processing Tech
TC Labs
06.2013 - 08.2018
Claims Review Analyst
Law office of Brown & Greer
01.2010 - 02.2012
High School Diploma -
Deep Run High School
Some College (No Degree) - Business Management
Metropolitan State University of Denver