Angad kumar Koiri
Nawalparasi, Nepal
Summary
Highly motivated and customer-focused Food Server with over 4years of experience in high-end restaurants and hotel chains. Proven ability to deliver exceptional guest experiences, manage multiple tasks efficiently, and thrive in fast-paced environments. Skilled in food and beverage service, customer interaction, and maintaining high standards of cleanliness and professionalism. Fluent in English with excellent communication skills and a strong commitment to teamwork and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Server
Palpali hotel
09.2021 - 07.2023
- Delivered outstanding customer service, achieving a 95% guest satisfaction rate through personalized attention and efficient service.
- Increased table turnover rate by 20% by streamlining order-taking and serving processes.
- Prepared tables with precision, ensuring 100% compliance with hygiene and presentation standards.
- Resolved 90% of guest complaints on the spot, escalating only complex issues to supervisors.
- Maintained a 98% accuracy rate in order delivery by collaborating closely with the kitchen team.
- Contributed to a 15% increase in repeat customers through friendly and professional interactions.
- Assisted in buffet service, ensuring 100% food replenishment and presentation standards during peak hours.
Food Server
Ridhi sidhi hotel
07.2018 - 10.2020
- Improved guest satisfaction scores by 25% through proactive communication and menu recommendations.
- Handled 50+ guests per shift during peak hours while maintaining a calm and professional demeanor.
- Reduced table setup time by 30% by optimizing the placement of linens, crockery, and cutlery.
- Achieved 100% compliance with health and safety policies, ensuring a clean and safe dining environment.
- Supported closing duties, completing tasks 20% faster than the average team member through efficient time management.
Education
Higher Secondary School [INTERMEDIATE] - Commerce
Palhi Multiple Campus
Nawalparasi, Parasi, Nepal12-2014
Skills
- Exceptional Customer Service
- Food and Beverage Service Expertise
- Menu Knowledge and Recommendations
- Team Collaboration and Communication
- Multitasking and Time Management
- Attention to Detail and Cleanliness
- Ability to Work Under Pressure
- Fluency in English (Written and Spoken)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Safety and Hygiene Certification
- Customer Service Training
Achievement
- Consistently ranked in the top 10% of servers for guest feedback and satisfaction scores.
- Recognized by management for contributing to a 10% increase in overall restaurant revenue through upselling and excellent service.
- Trained 5 new team members, improving their performance and reducing onboarding time by 15%.
Timeline
Food Server
Palpali hotel
09.2021 - 07.2023
Food Server
Ridhi sidhi hotel
07.2018 - 10.2020
Higher Secondary School [INTERMEDIATE] - Commerce
Palhi Multiple Campus
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