Danielle Mottram
Londonderry,NH
Summary
Dynamic customer service professional specializing in high productivity and effective time management, known for delivering exceptional customer satisfaction in fast-paced environments. Demonstrates strong communication skills and adaptability, ensuring seamless operations while thriving in teamwork settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Server
Tbones Great American Eatery
Salem, NH
11.2019 - Current
- Addressed and resolved customer complaints with a positive attitude, ensuring guest satisfaction
- Communicated effectively with kitchen staff regarding order details, special requests, allergies
- Processed transactions using the point of sale (POS) system, handling cash
- Trained new servers, sharing best practices and company standards
Hostess & Expediter
99 Restaurants
Salem, NH
06.2017 - 11.2019
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Resolved any customer complaints or issues quickly and professionally.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Assisted in preparing the restaurant for opening and closing shifts.
- Assisted servers in bussing tables when needed during busy periods.
Education
High School Diploma -
Timberlane Regional High School
Plaistow, NH06-2016
Skills
- Conflict resolution
- POS system operations
- Food safety practices
- High volume dining
- Supply restocking
- Team member support
- Positive and professional and strong work ethic
- Positive guest interactions
- Multitasking and organization
- Order accuracy
- Server training
- Calm demeanor
- Exceptional customer service
- Allergy awareness
Affiliations
- Spending time with cats
- Painting/coloring
- Pet sitting
- Dog Walking
- Going on nature walks/spending time outdoors
- Camping
- Cooking/Baking
Certification
- Trainer at Tbones
- TEAM certified to sever alcohol
References
References available upon request.
Timeline
Food Server
Tbones Great American Eatery
11.2019 - Current
Hostess & Expediter
99 Restaurants
06.2017 - 11.2019
High School Diploma -
Timberlane Regional High School
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