Stuart Sery
Berwyn,IL
Summary
Dynamic retail professional with extensive experience at Home Depot, excelling in customer service and sales expertise. Proven ability to enhance customer engagement and satisfaction through effective problem-solving and teamwork. Skilled in retail operations and fluent in Spanish, consistently driving positive outcomes and fostering collaborative environments.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
24
24
years of professional experience
Work History
Retail Sales Associate
Home Depot
03.2022 - 02.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to inform customer inquiries.
- Operated point-of-sale system efficiently for accurate transaction processing.
- Stocked shelves and organized merchandise to ensure optimal product visibility.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Cashier
Tony's Fresh Market
10.2021 - 03.2022
- Processed transactions efficiently using POS systems to enhance customer service experience.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Assisted customers with inquiries, fostering positive relationships and repeat business.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Helped customers complete purchases, locate items, and join reward programs.
Team Lead
Target
01.2003 - 10.2003
- Led team through daily operations, ensuring adherence to safety protocols and quality standards.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Conducted regular performance evaluations, providing constructive feedback to improve team productivity.
Trainer
RCN
04.2001 - 10.2003
- Developed training materials to enhance employee onboarding and skill acquisition.
- Facilitated workshops to improve team performance and knowledge retention.
- Assessed training needs through surveys and feedback for program effectiveness.
- Collaborated with department leaders to align training initiatives with business goals.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Education
No Degree - English Education
University of Missouri
Columbia, MOSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Customer assistance
- Customer engagement
- Retail sales
- Store opening and closing
- Retail store operations
- FLUENT IN SPANISH
- Sales expertise
- Upselling strategies
Languages
Spanish
Full Professional
Timeline
Retail Sales Associate
Home Depot
03.2022 - 02.2025
Cashier
Tony's Fresh Market
10.2021 - 03.2022
Team Lead
Target
01.2003 - 10.2003
Trainer
RCN
04.2001 - 10.2003
No Degree - English Education
University of Missouri