Stuart Urban
4852 S Lisbon Way, Aurora,CO
Summary
Results-driven delivery professional with over 15 years of safe driving experience and a proven record of consistently meeting performance targets. Exceptional relationship-building and communication skills foster positive interactions with clients and team members. Maintains a clean delivery vehicle, demonstrating attention to detail and commitment to safety. Aiming to leverage extensive navigational expertise in future roles to enhance operational efficiency.
Overview
25
25
years of professional experience
Work History
Business Owner/Dryer Vent Technician
LintFree Dryer Vent Cleaning, LLC
Aurora, CO
01.2011 - Current
- Strong driving experience, with the ability to navigate and deliver excellent customer service.
- Providing exceptional customer service, ensuring clients' needs are met with precision and care.
- Developed and nurtured business relationships with 24 companies.
- Directing and identifying customers to appropriate services, ensuring seamless communication.
- Established contracts with 35 businesses, leveraging expertise to provide tailored service in compliance with preferences.
Lawn Technician Supervisor
Colorado Lawn Specialist
01.2007 - 01.2009
- Delivered to customers in a timely and safe manner.
- I consulted with customers about their lawns, and cross-sold appropriate services at a 45% rate.
- Supervised helper(s) at job sites to ensure the job was done to standards and completed.
- Responsible for an 80% revenue increase for that truck.
Merchant Service Sales Executive
US Bank
02.2006 - 08.2007
- Highest sales in the district in the second month.
- Trained Bankers, both at the branch level and in new banker training, about products and services for referral relationships
- Sold products and services through cold calling and referrals from customers and branch bank employees.
- Received top performance recognition for the region.
Personal Banker
US Bank
Aurora, Colorado
03.2002 - 01.2005
- Worked with business owners and consumers that had issues with accounts and helped them resolve them by offering products and services that would help them
- Met managers at businesses to introduce Workplace banking and made presentations to employees
- Trained tellers to refer business to the bankers
- Referred business to all banking partners
- Rated as one of the top 12% of Personal Bankers in the region
- Exceeded loan growth by 10% that augmented branch’s achievement of targeted performance objectives
- Received excellent grades on shops and questions during audits.
Universal Banker
US Bank
Brighton, Colorado
01.2000 - 03.2002
- Opened a new branch in Brighton, Colorado
- Met with local businesses before and after we opened the branch and gained a good customer base
- Developed efficiency at being a teller and opening accounts when customer lines were long
- Gained recognition from District Manager for being in the top 3 Universal bankers in the district.
Air Duct Cleaning Technician
Monster Vac Inc.
01.2010
- Drove a box truck to commercial and residential customers.
- Provided labor support for the technicians at the job sites.
- I volunteered to work out of town and evening shifts.
- Learned the skills needed to become a technician.
- Delivered excellent customer service.
- Cross-sold services 90% of the time.
Education
Bachelor of Arts - Business and Communications
Southern Connecticut State University
New Haven, CT01.1989
Skills
- Safe driving record
- Map reading and navigation skills
- Dependable and reliable
- Customer service
- Client relationship management
- Positive attitude
- Responsible driver
- Defensive driver training
Timeline
Business Owner/Dryer Vent Technician
LintFree Dryer Vent Cleaning, LLC
01.2011 - Current
Air Duct Cleaning Technician
Monster Vac Inc.
01.2010
Lawn Technician Supervisor
Colorado Lawn Specialist
01.2007 - 01.2009
Merchant Service Sales Executive
US Bank
02.2006 - 08.2007
Personal Banker
US Bank
03.2002 - 01.2005
Universal Banker
US Bank
01.2000 - 03.2002
Bachelor of Arts - Business and Communications
Southern Connecticut State University
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