Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stuart Vaughn

Summary

Results driven Manager with superior customer service strengths seeks well established organization with superior production and service that are committed to exceeding customer exceptions. A leader employees will emulate to ensure superior customer service is provided.

Overview

43
43
years of professional experience

Work History

Service Manager

Firestone Complete Auto
01.2007 - Current

Manage technical and safe completion of customer vehicle maintenance and repairs. Emphasis on meeting customer time constraints accurate diagnosis of vehicle symptoms and educate customer on additional maintenance to maintain life of vehicle.

  • Longest tenured Manager in Indianapolis Area
  • Training ground for many new Management Trainees

Branch Manager

Stanley Steamer International
01.1989 - 01.2006


Oversee daily operations managing a staff of 75 employees. Responsibilities including Administrative, Personnel Issues, Human Resource, Policy & Procedures, Payroll

  • Oversee 25 company owned vehicle routing in a 9 county central Indiana region
  • Mentored 20 employees into management positions in other U.S. locations
  • Received yearly awards for outstanding safety culture
  • Orchestrated two local moves into larger complexes (1995, 2005)
  • Honored for achieving 18% profit over 16 year career, a company record

Branch Manager Senior Account Executive

Household Finance Corpation
01.1982 - 01.1989

Managed various offices in Midwest for large consumer lending company. Responsible for proper staffing, internal auditing, credit extension analysis, collections

Education

Bachelor of Arts - Accounting/ Business Administration

Mount Union College
Alliance, OH
04-1997

Skills

  • Team Building
  • Policies & Procures
  • Problem Solving
  • Safety & Compliance Management
  • QC Management
  • Vendor & Material Management
  • Staffing Training & Development
  • Accounts Payable & Receivables
  • Fleet Maintenance
  • P & L Analysis
  • Resolving Customer Complaints
  • Overseeing Large volume of production

Timeline

Service Manager

Firestone Complete Auto
01.2007 - Current

Branch Manager

Stanley Steamer International
01.1989 - 01.2006

Branch Manager Senior Account Executive

Household Finance Corpation
01.1982 - 01.1989

Bachelor of Arts - Accounting/ Business Administration

Mount Union College