Summary
Overview
Work History
Education
Skills
Timeline
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Stynacia Walker

Phoenix,AZ

Summary

Dynamic Loan Specialist with a proven track record at Flagship Credit Acceptance, excelling in collections and loan servicing. Achieved significant recovery results and exceeded monthly goals, showcasing strong problem-solving and customer service skills. Developed robust customer relationships, enhancing operational efficiency and customer satisfaction. Expert in foreclosure prevention and escrow administration, committed to professionalism and reliability.

Overview

9
9
years of professional experience

Work History

Loan Specialist

Flagship Credit Acceptance
12.2023 - 05.2024
  • Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
  • Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
  • Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Claim Loan Specialist II

The Money Source
09.2017 - 04.2022
  • Consistently met or exceeded monthly goals, contributing significantly to the department''s success.
  • Processed claims for FHA, Conventional, USDA and VA laons
  • Reviewed and monitored timelines for claims and all other claim related documentation and made follow-up inquires on incomplete claim requests.
  • Developed strong relationships with customers through high levels of customer service.
  • Collections Specialist
  • Foreclosure Specialist

Customer Service Representative

LogistiCare
09.2015 - 08.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Updated all pertinent account information the customer record.

Education

Medical Assistant Diploma - Medical Assistant

Arizona College
Glendale, AZ
01.2015

High School Diploma -

Cornerstone
Townsend, GA
01.2013

Skills

  • Collections experience
  • Escrow Administration
  • Foreclosure Prevention Strategies
  • Problem-Solving
  • Customer Service
  • Reliability
  • Data Entry
  • Self Motivation
  • Professionalism
  • General Mortgage Associate
  • Loan Servicing Experience
  • Payment Processing Familiarity

Timeline

Loan Specialist

Flagship Credit Acceptance
12.2023 - 05.2024

Claim Loan Specialist II

The Money Source
09.2017 - 04.2022

Customer Service Representative

LogistiCare
09.2015 - 08.2017

Medical Assistant Diploma - Medical Assistant

Arizona College

High School Diploma -

Cornerstone

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Stynacia Walker