Styvens Jean
7510 Juniper Street,FL
Summary
Dynamic and dedicated professional with extensive experience at Elite Security Services, excelling in customer service and safety protocols. Proven ability to create welcoming environments while effectively managing security operations. Skilled in risk assessment and communication, ensuring guest satisfaction and safety through proactive engagement and attention to detail.
Overview
7
7
years of professional experience
Work History
Security Officer
Elite Security Services
01.2023 - 05.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential hazards.
- Responded promptly to alarms and emergency situations, ensuring effective resolution.
- Maintained accurate logs of incidents and daily activities for reporting purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Construction Worker
People Ready Staffing Agency
Hollywood, FL
02.2018 - 08.2018
- Operated heavy machinery including forklifts and excavators to ensure timely project completion.
- Read blueprints and schematics to accurately execute construction tasks according to specifications.
- Collaborated with team members to maintain safety protocols on-site, reducing workplace incidents.
- Assisted in site preparation by clearing debris and setting up scaffolding for structural work.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Oversaw daily site operations, ensuring all tasks were completed according to plan.
- Coordinated with subcontractors to ensure quality standards, achieving high levels of client satisfaction.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Loaded and unloaded materials and equipment onto and off construction sites.
Greeter
Diplomat Hotel
Miami Beach, FL
03.2017 - 11.2017
- Welcomed guests upon arrival, ensuring a positive first impression.
- Answered inquiries about hotel services and local attractions, providing exceptional customer service.
- Assisted guests with check-in procedures, streamlining front desk operations.
- Coordinated with housekeeping and maintenance staff to address guest needs promptly.
- Maintained knowledge of hotel policies and procedures to ensure compliance and guest satisfaction.
- Handled guest feedback effectively, resolving issues to enhance overall experience.
- Monitored lobby area for cleanliness and organization, contributing to a welcoming environment.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Demonstrated strong attention to detail by ensuring all necessary materials, such as maps or brochures, were readily available at the entrance for guests'' convenience.
- Assisted patrons with inquiries and directed them to appropriate departments for further assistance.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact for visiting clients and customers.
- Maintained clean, organized environments for presentable front-of-house areas.
- Contributed to team efforts in achieving daily customer satisfaction targets through consistent performance as a greeter.
- Enhanced visitor satisfaction by providing warm, welcoming greetings upon entrance.
- Engaged with children and families, making store more welcoming to shoppers of all ages.
Education
High School Diploma -
Miami Central Senior High
Miami, FL06.2017
Skills
- Multitasking
- Communicating accurate details to supervisors
- Answering questions
- Teamwork, reliability
- Customer service & guest relations
- Basic safety awareness and lobby managementProblem-solving and quick decision-making skills
Timeline
Security Officer
Elite Security Services
01.2023 - 05.2024
Construction Worker
People Ready Staffing Agency
02.2018 - 08.2018
Greeter
Diplomat Hotel
03.2017 - 11.2017
High School Diploma -
Miami Central Senior High