SU MYAT NOE
DOHA
Summary
Customer-focused professional with over 12 years of experience in customer service, aviation, sales communication, and marketing within the hospitality sectors. Currently working in a Corporate Customer Care role. I also have 4 years of experience as a Customer Service Agent on the ground, providing face-to-face support to passengers. Skilled in creating clear communication materials, supporting sales and service teams, and maintaining consistent brand messaging. Experienced in preparing presentations and promotional content, coordinating events, and building strong relationships with customers and stakeholders to enhance service quality and contribute to business growth.
Overview
12
12
years of professional experience
Work History
Customer Services Agent
Qatar Airways
Doha, Qatar
02.2022 - Current
- Handled customer inquiries, special service requests, and baggage-related issues.
- Assisted passengers with check-in, boarding, seat allocation, and travel documentation.
- Coordinated with flight crews, security teams, and airport operations to ensure on-time departures.
- Ensured compliance with airline safety and security procedures.
- Act as a liaison between passengers and operational teams to ensure consistent and professional messaging.
- Provided professional customer service to enhance passenger experience.
Sales Executive
Sedona Hotel
Yangon, Myanmar
03.2017 - 04.2021
- Collaborated with sales and key account managers to prepare tailored communication and sales materials for corporate clients.
- Developed brochures, presentations, and event collateral that effectively conveyed product and service benefits.
- Managed event and sponsorship communications, ensuring brand visibility and alignment with company goals.
- Maintained strong client relationships through consistent updates, proposals, and follow-up communications.
Reservation Executive
Amazing Holiday Hotels & Resorts
Yangon, Myanmar
08.2016 - 02.2017
- Assisted clients in selecting suitable travel and accommodation solutions through effective communication.
- Managed reservation systems and provided timely confirmations and updates to customers and partners.
- Promoted additional services through persuasive communication, contributing to revenue growth.
- Ensured clear and prompt handling of client inquiries, amendments, and cancellations.
Receptionist
Vintage Luxury Yacht Hotel
Yangon, Myanmar
08.2014 - 06.2016
- Delivered exceptional guest communication from check-in to check-out, ensuring a positive brand experience.
- Managed bookings, conference schedules, and event communications.
- Coordinated with internal teams to resolve guest issues and share relevant updates.
- Prepared daily reports and shared key updates with management for decision-making.
Education
Bachelor of Arts - Economics
University of East Yangon
Yangon, MyanmarMaster Award in Leadership - undefined
Myanmar Management Institute
Yangon, MyanmarHigher Diploma in Management & Diploma - Marketing
Skills
- Excellent interpersonal & communication skill
- Problem-solving under pressure
- Front desk systems (Opera, PMS)
- CRM systems & data entry
- Amadeus , Customer 360, TOPS, Qonnect plus,
- Team collaboration & leadership
- Hospitality operations & coordination
- VIP guest handling
- Data entry
Timeline
Customer Services Agent
Qatar Airways
02.2022 - Current
Sales Executive
Sedona Hotel
03.2017 - 04.2021
Reservation Executive
Amazing Holiday Hotels & Resorts
08.2016 - 02.2017
Receptionist
Vintage Luxury Yacht Hotel
08.2014 - 06.2016
Master Award in Leadership - undefined
Myanmar Management Institute
Higher Diploma in Management & Diploma - Marketing
Bachelor of Arts - Economics
University of East Yangon