Summary
Overview
Work History
Education
Skills
Accomplishments
Trained Cane Corso breed for Canine Good Citizen (CGC)
Timeline
Generic

Su-Yun White

Hackensack,NJ

Summary

Veteran Management professional effective at building and leading cross-functional teams in a fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Network Operations Manager

AT&T Mobility
07.2018 - Current
  • Effective liaison between external customers and internal groups/partners/third parties
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Developed and documented network policies, procedures and standards.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Effectively coach and provide directive to our support agents to drive timely resolutions
  • Coordinator for internal/external web conference calls via WebEx or Microsoft Teams teleconference systems
  • Responded to network outages and issues related to circuits, websites, vendors and telecoms.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Expert user of all internal systems, software, applications, programs, and UIs.

Team Manager – Help Desk Support

AT&T Mobility
05.2000 - 07.2018
  • Led employee relations through effective communication, coaching, training, and development.
  • Delivered regular team meetings for aligned work towards common goals.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Established and maintained performance, quality and service standards for professional customer care.
  • Administered monthly and annual reviews to 20 direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Support new product releases and mitigate process/policy changes.
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Education

Associate of Arts - Art

Bergen Community College
Paramus, NJ
05.2021

Skills

  • Excellent interpersonal communication
  • Excellent time-management skills
  • Effective workflow management
  • Effective problem solver
  • Process improvement specialist
  • Attentive to detail
  • Team oriented
  • Exceptional telephone etiquette
  • Mobile Device Management
  • Train Users
  • Network Operations and Service Management
  • Microsoft Outlook, Word, Excel, PPT

Accomplishments

  • Collaborated with project team of 7 in design and development of cross-portal UI integration for direct fulfillment.
  • Created automation BOT for bulk importing inventory SIMs (Subscriber Identity Module) from vendor management to internal UIs.
  • Achieved Best Individual Contributor Award for my participation in direct fulfillment integration project with successful outcome.


Trained Cane Corso breed for Canine Good Citizen (CGC)

I participated in a junior trainer/handler program in 2012 with my then 2 year old Cane Corso, Bishop. We went on to earn his CGC certification. I am an avid dog lover. I have raised and worked with both large and small breeds with varying care requirements, nutritional needs, and temperaments. I have studied dog nutrition extensively, especially raw feeding and appropriate supplementation for optimal health. I have worked with dog behaviorists to learn and understand dog behavior. I aspire to open a dog rescue and re-homing assistance organization in my retirement to help dogs find forever homes.   

Timeline

Network Operations Manager

AT&T Mobility
07.2018 - Current

Team Manager – Help Desk Support

AT&T Mobility
05.2000 - 07.2018

Associate of Arts - Art

Bergen Community College

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Su-Yun White