Lee Mullican

• Provide leadership, coaching, mentoring and reviews of 16 direct reports
• Responsible for all campus capitol projects as well as interdepartmental projects
• Manage capitol budget and assist in determining priorities
• Responsible for day-to-day operation of over 125,000 network interfaces
• Manage enterprise network monitoring tool (CA Spectrum)
• Work with multiple hardware vendors including, but not limited to, Cisco, Arista, Aruba, F5, Palo Alto and Cradle Point.
• Improved customer satisfaction with consistent, high-quality service delivery across all network services.
• Analyzed performance metrics to identify areas for improvement, driving continuous optimization of network environment.
• Managed aspects of network operations center (NOC) operations.
• Responded to network outages and issues related to circuits, websites, vendors and telecoms.
• Planned and implemented upgrades to system hardware and software.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.

• Provide leadership, coaching, mentoring and reviews of 13 employees
• Responsible for day-to-day operations of 22,000-port enterprise network
• Assist with capital budget and design of all Network related needs
• Decision-making and procurement for all network related hardware and software
• Managed Network Operating Center (NOC) technical infrastructure and server performance
• Managed aspects of network operations center (NOC) operations
• Planned and implemented upgrades to system hardware and software
• Maintained flexible schedule and responded to after-hours and weekend emergencies

Designed and maintained monitoring of all network related devices

• Solely responsible for build and customization of Network Operations Center (NOC) using multiple
• Monitoring tools such as CA Spectrum, CA eHealth, Opnet App critical, eGate, ACE Live, Whats Up Gold, Splunk, etc
• Customized monitoring of all network related devices utilizing Spectrum and eHealth
• Modeled 1,350 individual network models encompassing 4,050 separate processes within Spectrum environment and 8,830 individual elements within eHealth
• Communicated with Verizon for circuit related issues
• Generated daily, weekly and monthly reports and electronically sent to responsible parties
• Provided leadership responsibilities to 3 employees.
• Conducted regular performance reviews for staff members, identifying areas for improvement and facilitating professional development opportunities
• Managed aspects of network operations center (NOC) operations
• Managed Network Operating Center (NOC) technical infrastructure and server performance
• Responded to network outages and issues related to circuits, websites, vendors and telecoms
• Analyzed network traffic and performance metrics to optimize system performance
• Monitored networks and network devices to resolve technical problems quickly
• Managed vendor relationships to maintain optimal hardware performance and negotiate favorable contracts for equipment purchases
• Contributed to long-term strategic planning initiatives focused on enhancing overall organizational effectiveness in managing its IT infrastructure
• Reduced incident response times through efficient incident management and escalation procedures
• Established strong working relationships with key stakeholders across various departments, fostering collaboration and information sharing for improved decision-making in IT-related matters
• Oversaw daily operations of network operations center team, effectively delegating tasks to ensure coverage across all shifts

• Coordinated and managed LAN/WAN network related design and repair, network implementation projects; maintained project control plan; and reported project progress to management and team
• Coordinated projects (infrastructure, clinical, financial) with vendors, project managers, telecommunications, customers, other divisions of IS Department and other entities as required
• Used computers, monitoring and testing equipment to determine LAN/ WAN network component performance; took corrective action to improve network performance; and prepared equipment procurement specifications
• Prepared standards and guidelines for network implementation; and identified appropriate techniques and procedures for cable and equipment installation, maintenance, monitoring and performance improvement
• Documented and charted project design, equipment orders, project status, risk/issues in Project Management database
• Participated and attended meetings (project, status, walk-through, etc) with hospital VP of operations, project managers and clients.