TIMOTHY WEEKS
Olathe
Summary
Dynamic NOC management professional with over nine years of experience and more than six years in NOC support. Specializes in training, OPI management, process creation and implementation, and resource management. Holds a Bachelor’s degree in Business Management and a proven track record of leadership within the United States Marine Corps, including roles as squad leader, deck leader, and class lead. Successfully managed multi-million dollar projects while ensuring network readiness through comprehensive requirements analysis and testing. Committed to leveraging extensive expertise to drive operational excellence and enhance team performance.
Overview
30
30
years of professional experience
Work History
Network Operations Manager
T-Mobile
Overland Park, KS
11.2017 - 01.2026
- Led network performance optimization initiatives, enhancing reliability and reducing service interruptions.
- Managed cross-functional teams to streamline network operations and improve incident resolution times.
- Developed strategic plans for capacity expansion in line with projected customer growth.
- Oversaw implementation of network monitoring tools, ensuring proactive issue identification and resolution.
- Established standard operating procedures for incident management, enhancing response time and service quality.
- Installed monitoring tools, defining alarm conditions to illicit automated and human responses to faults and attempted intrusions.
- Fostered a culture of continuous improvement within the Network Operations team through ongoing feedback loops and targeted skill development opportunities.
- Streamlined workflows by developing and implementing standard operating procedures for network operations tasks.
- Managed up to 25 Technicians and Engineers on a 24/7 schedule.
- Implemented and managed a rotating 24/7 on-call schedule.
Technical Support Engineer I
Sprint
Overland Park, KS
06.2011 - 10.2017
- Successfully transitioned multiple NOC teams to various international locations.
- Created and implemented multiple projects to create efficiency in NOC processes.
- Worked to stand up new NOC teams to meet customer needs.
- Successfully navigated customer concerns and implemented solutions to meet their needs.
Network Control Technician
Sprint
Overland Park, KS
06.2009 - 06.2011
- Monitored the IDEN RAN and CORE network
- Created trouble tickets to engage fix agents
- Drove issues to resolution maintaining service level targets
- Worked high priority issues by coordinating with multiple organizations
Lead Technical Consultant
Sprint Nextel
Leawood, KS
08.2005 - 07.2009
- Managed 5 technical consultants.
- Reviewed and updated processes for efficiency.
- Inventory Management
- Customer Support
Operations Manager
Mattress Expo
Norcross, GA, United States
07.2004 - 08.2005
- Opened up 4 new corporate locations.
- Expanded warehouse to meet growth needs.
- Negotiated deliveries of new products.
- Managed day to day operations
Lead Communication Consultant
Sprint Nextel
Newnan, GA
03.2002 - 07.2004
- Opened up new Sprint Corporate Store.
- Trained sales staff.
- Provided coaching to reach sales goals.
- Customer Support
- Wireless Sales
Avionic Technician
United States Marine Corp
Cherry Point, NC, United States
02.1999 - 04.2001
- Assigned as squad leader.
- Assigned as barracks deck leader.
- Letter of accommodation for tutoring Marines.
Assistant Manager
Papa Johns
Fayetteville, GA, United States
07.1996 - 02.1999
- Scheduling resources to meet business needs
- Consistently held above target cost/revenue ratio
- Insured proper inventory levels to meet customer needs
Education
Bachelor of Science - Business Management
University of Phoenix
Kansas City, MO, United States04-2015
Certificate - Advanced RF and Avionics Technology
United States Marine Corp
Cherry, NC, United States03-2000
High School Diploma - College Prep
McIntosh High School
Peachtree City, GA, United States06-1996
Skills
- Strong training skills
- Experienced in fast paced environments
- Experienced in change management in corporate environment
- Network troubleshooting
- Network performance monitoring
- Incident management
- Teamwork and collaboration
- Relationship building
Activities and Honors
Delta Mu Delta, Business Honor Society recognizing academic excellence
Timeline
Network Operations Manager
T-Mobile
11.2017 - 01.2026
Technical Support Engineer I
Sprint
06.2011 - 10.2017
Network Control Technician
Sprint
06.2009 - 06.2011
Lead Technical Consultant
Sprint Nextel
08.2005 - 07.2009
Operations Manager
Mattress Expo
07.2004 - 08.2005
Lead Communication Consultant
Sprint Nextel
03.2002 - 07.2004
Avionic Technician
United States Marine Corp
02.1999 - 04.2001
Assistant Manager
Papa Johns
07.1996 - 02.1999
Certificate - Advanced RF and Avionics Technology
United States Marine Corp
High School Diploma - College Prep
McIntosh High School
Bachelor of Science - Business Management
University of Phoenix