Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Suaad Mohammed

VIENNA,VA

Summary

Dynamic Team Leader with a proven track record at Extended Stay America, specializing in complaint resolution and the cultivation of collaborative environments. Demonstrates expertise in coaching and mentoring to enhance team performance while streamlining processes for quality improvement. Achieved measurable increases in productivity and interdepartmental cooperation, ensuring exceptional client support and communication standards. Aiming to leverage leadership skills to drive further operational excellence.

Overview

1
1
year of professional experience

Work History

Team Leader

Extended Stay America
Vienna, VA
06.2024 - Current
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Identified needs of customers promptly and efficiently.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Delegated daily tasks to team members to optimize group productivity.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Maintained positive working relationships with fellow staff and management.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Encouraged customers to provide feedback on their stay experiences.
  • Ensured compliance with hotel policies and procedures.
  • Built and maintained productive relationships with employees.
  • Promoted high levels of guest satisfaction through genuine, enthusiastic, and friendly interactions.

Guest Service Representative

Extended Stay America
Vienna, VA
02.2024 - 06.2024

Education

High School Diploma -

Oakton High School
Vienna
06-2023

Some College (No Degree) - Biology

Northern Virginia Community College
Annandale, VA

Skills

  • Complaint resolution
  • Coaching
  • Mentoring
  • Client support
  • Issue resolution
  • Verbal and written communication
  • Influencing skills
  • Quality improvement
  • Program development

Accomplishments

  • Received cougar commendation for Goal Directed & Resilient Individual

Languages

English
Professional
Arabic
Full Professional

Timeline

Team Leader

Extended Stay America
06.2024 - Current

Guest Service Representative

Extended Stay America
02.2024 - 06.2024

High School Diploma -

Oakton High School

Some College (No Degree) - Biology

Northern Virginia Community College

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