Summary
Overview
Work History
Education
Skills
Languages
Certification
Research
Timeline
Generic

Suad Ali

Grove City,Ohio

Summary

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Insurance Advisor

Matic Insurance
12.2022 - Current
  • From January 2023 to December 2023, sold 870 policies
  • Handle incoming calls from customers seeking a better insurance option
  • Advising customers on the best home and auto insurance options in the marketplace
  • Actively participate in team activities, training, and brainstorming sessions to help shape our process
  • Staying up to date on market trends, carrier products, guidelines and procedures
  • Create a five-star customer service resulting in a world-class customer satisfaction score
  • Conduct detailed follow-ups via email and phone.
  • Streamlined policy renewals for clients, leading to improved retention rates

Inside Sales Representative

Matic
08.2022 - 12.2022
  • Conducted outbound calls to prospective clients, overcame objections, and transferred qualified prospects to insurance agents.
  • Ability to quickly build quality rapport with clients over the phone, email, and text
  • Lead sales process effectively with organized notes and tasks for follow-ups
  • Achieve sales targets for calls, transfers, conversion, and quality
  • Working with a sales manager and trainer on licensing to become an agent.
  • It boosted lead conversion rates by conducting thorough needs assessments and identifying opportunities for upselling and cross-selling.

Youth Sports Coordinator (Tennis)

I9 Sports
04.2022 - 10.2022
  • Helped with league set-up, monitored gameplay, provided on-field coaching to our kids (ages 5-14), and worked to ensure that all families had the best experience possible.
  • Assist volunteer coaches
  • Ordered equipment for all sports and kept meticulous records on athletic equipment inventory
  • Customer Service.
  • It enhanced team performance by implementing strategic coaching techniques and focusing on individual player development.

Early Childhood Educator (Full-Time)

Jubba Daycare
06.2016 - 04.2022
  • Plan activities that engage and educate children
  • Supply proper nutrition
  • Perform cleaning duties
  • Deal with behavioral issues
  • Speak with parents and communicate with them about any concerns that they might have
  • Being able to work with other educators as a team
  • Organized and able to adapt to any changes that might occur
  • Assisted the Director by greeting new customers and filling in any documentation needed.
  • Enhanced student learning by incorporating hands-on activities and real-world examples in lesson plans.
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.

Temperature Checker

Aerotek
07.2020 - 10.2020
  • Check the temperature and symptoms of each staff member entering the work sight
  • Staying alert and ready at all times.
  • Maintained a safe environment for employees and visitors by conducting thorough temperature checks at entry points.
  • Assisted in reducing the spread of illness by identifying individuals with elevated temperatures and directing them to appropriate medical resources.

Education

Bachelor of Arts - Biology

CAPITAL UNIVERSITY
Columbus, Ohio
05.2019

Skills

  • Bilingual (Somali & English)
  • Customer Service
  • Problem-Solving
  • Able to Multi-task and Stay Organized
  • Quick Learner
  • Insurance product knowledge
  • Active listening
  • Conflict resolution
  • Computer literacy
  • Goal-oriented mindset
  • Policy analysis
  • First Aid/CPR Certified
  • Analytical thinking
  • Adaptability and flexibility

Languages

Somali

Certification

Personal Lines Licensed Insurance Agent

Research

  • Analysis of DNA Ancestry Results for Individuals of African Descent, Biological and Environmental Sciences Department, Capital University, Columbus, Ohio, Spring 2019, The research focused on comparing DNA results from three different DNA companies. The result showed that there were some discrepancies in the genetic percentage reported by each company.
  • Is What you Ordered What you are Eating? Mislabeling of Fish in Central Ohio Area, Biological and Environmental Sciences Department, Capital University, Columbus, Ohio, Spring 2018, The research focused on determining whether or not fish product was accurately being labeled using DNA barcoding The results showed that the percentage of mislabeled fish to range from 30%-60%.

Timeline

Insurance Advisor

Matic Insurance
12.2022 - Current

Inside Sales Representative

Matic
08.2022 - 12.2022

Youth Sports Coordinator (Tennis)

I9 Sports
04.2022 - 10.2022

Temperature Checker

Aerotek
07.2020 - 10.2020

Early Childhood Educator (Full-Time)

Jubba Daycare
06.2016 - 04.2022

Bachelor of Arts - Biology

CAPITAL UNIVERSITY

Similar Profiles

CREATE PROFILE
Suad Ali