Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Suada Bylyku

Dallas,TX

Summary

I am a hard working employee ,goal oriented and with high expectations for herself. Always making sure performing 110% every day and bringing joy and professionalism to my team and my clients. I work as one team and always willing to help teammate grow together to provide exceptional client service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Branch Leader

TRUIST
Naples, FL
01.2024 - Current
  • Created detailed plans outlining objectives for each department within the branch.
  • Conducted regular meetings with staff members to review progress on projects and discuss upcoming tasks.
  • Identified opportunities for process improvements within the branch operations.
  • Directed and supervised branch operations, ensuring compliance with established policies and procedures.
  • Developed and implemented strategies to increase profitability of the branch.
  • Prepared weekly reports detailing sales activity, customer feedback, staffing issues.
  • Ensured customer service standards were met or exceeded through personal engagement with customers.
  • Provided leadership to all staff members in the branch, including coaching, mentoring and training.
  • Led team-building initiatives aimed at improving morale among branch employees.
  • Managed daily operational activities such as opening and closing procedures, cash handling, security protocols.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

Senior Relationship Banker

Truist Bank
Naples, FL
02.2020 - Current
  • Modified, opened and closed customer accounts.
  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Advised customers on bank products, services and financial planning options.
  • Assisted with yearly audits to ensure the team scores !00%
  • Assisted the teller line processing different transactions, preparing Key& Combos Logs.
  • Training and mentoring new hires to help them succeed and making sure we offer the best client service on daily basis.
  • Working closely with Partners to refer client on the investments, premier banking.

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
Naples, FL
04.2018 - Current
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered on-the-job training and development initiatives to new hires and contractors.
  • Managed workflow and productivity of lower-level technicians to keep projects on task.
  • Updated logs and job reports for completed and pending service calls at shift end.
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.

Senior Accountant

BylykuSuadaVjollca Dervishi PA
Tirana, Albania
02.2015 - 03.2018
  • Prepared financial reports by collecting, analyzing and summarizing account information .
  • Recorded and processed business transactions within organization's system using double-entry accounting principles.
  • Defined bookkeeping policies and procedures by developing system to account for financial transactions.

  • Performed cycle counts on daily basis to immediately spot errors and apply remedies.
  • Completed daily data entry banking information.
  • Analyzed budgets and implemented action plans to rectify issues.
  • Maintained strong pipeline of corporate clients by collaborating closely with partners.

Education

Some College (No Degree) - Accounting

Economic University of Tirana
Albania

Skills

  • Verbal and Written Communication
  • Problem Solving
  • Relationship Building
  • Problem-Solving
  • Goal-oriented
  • Employee Motivation
  • Excel
  • Word
  • Finance 5
  • Client Central
  • Enterprise Teller
  • PC Teller
  • Mainframe
  • Bluezone
  • Channel Link

Affiliations

  • DE&I Business Resource Groups
  • Digital Admin testing team

Accomplishments

  • Diversity , Equity and Inclusion Volunteer
  • Certified Pharmacy Technician
  • Attended internal Banking activities such as TRUIST 2022 Convention with the CEO
  • Digital Hub Admin
  • Assisted another TRUIST location for 6 months , short staffed and managed to make a huge impact on the quarter and making the goals.

Certification

  • Certified Pharmacy Technician (CPhT)
  • Certified by the Pharmacy Technician Certification Board (PTCB)

Timeline

Branch Leader

TRUIST
01.2024 - Current

Senior Relationship Banker

Truist Bank
02.2020 - Current

Senior Certified Pharmacy Technician

Walgreen's Pharmacy
04.2018 - Current

Senior Accountant

BylykuSuadaVjollca Dervishi PA
02.2015 - 03.2018

Some College (No Degree) - Accounting

Economic University of Tirana

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Suada Bylyku