Suada Rahmic
Kentwood
Summary
Motivated, proven business professional seeking a challenging position with a growing organization that offers opportunities for growth and advancement.
Bilingual fluent in English and Bosnian languages.
Overview
25
25
years of professional experience
Work History
Bank Teller
PNC Bank
Grand Rapids
08.2023 - Current
- Maintained confidentiality of bank records, transactions and customer information.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Developed strong relationships with customers to ensure repeat business.
- Maintained accurate records of all financial transactions.
- Provided assistance to other tellers during peak business hours as needed.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Researched customer inquires regarding their accounts using internal banking systems.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with basic technical issues related to digital banking platforms.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Teller Supervisor
PNC Bank
Grand Rapids
09.2005 - 09.2013
- Process customer banking transactions efficiently and accurately.
- Research customer banking questions and handle disputes in relation to customer accounts.
- Promote a team working environment and assist in improving team performance by providing guidance and development opportunities.
- Grow and deepen customer relationships by identifying customer needs and helping them achieve personal goals.
- Exceeded sales goals by maintaining thorough knowledge of banking products.
- Performed all cash vault duties: prepared cash for shipment, ordered cash according to weekly forecast, and achieved cash shipment goals.
- Performed all ATM functions: balanced ATM, replenished cash, and posted ATM envelope transactions in computer system.
Customer Service Relations
Burlington Coat Factory
Grand Rapids
10.2000 - 09.2005
- Ensured each customer receives outstanding service by providing a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
- Participated in year-end inventory and cycle counts.
- Maintained awareness of all promotions and advertisements.
- Assisted in processing and replenishing merchandise, monitoring floor stock and completed price changes within the department.
- Processed customer purchases on register.
Education
High School Diploma - General Courses
East Kentwood High School
Skills
- Cash handling
- Transaction processing
- Compliance adherence
- Customer relationship management
- Sales performance
- Problem solving
- Effective communication
- Team leadership
- Attention to detail
- Training development
- Time management
- Upselling skills
- Asset management
- Patience and empathy
- Signature verification
- Currency conversion
- Transaction processing accuracy
- Money orders
- Cash handling expertise
- Confidentiality awareness
- Relationship building
- Revenue growth
- Teller support
- Professionalism and courtesy
- Sales and Cross-selling
- Decision-making
- Balance transfers
- Phone etiquette
- Customer relationship management (CRM)
- Banking regulations knowledge
- Fraud detection
- Customer needs assessment
- Money management
- Cash counting
- Listening and comprehension
- Deposit and withdrawal management
- Problem-solving
- Team collaboration
- Strong work ethic
Timeline
Bank Teller
PNC Bank
08.2023 - Current
Teller Supervisor
PNC Bank
09.2005 - 09.2013
Customer Service Relations
Burlington Coat Factory
10.2000 - 09.2005
High School Diploma - General Courses
East Kentwood High School