Suanette Mojica-Noriega
Hartford,Connecticut
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Escape Room Supervisor
Mission Escape Games CT
08.2021 - Current
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Greet customer groups of all ages, checking them in before their games and clearly informing them of our guidelines and objectives
- Secretarial duties such as using excel to document customer codes, emailing customers, over the phone sales, and handling corporate events/large parties.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Promoted a positive work environment through open communication and constructive feedback.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Third Key Holder
Connecticut Children's Gift Shop
09.2022 - 10.2023
- Supervised volunteers, oversaw orders, and overall directed the gift shop while the manager was out on medical leave.
- Created a warm and welcoming environment for patients' families and team members, away from the stressful hospital experience.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Seasonal Visitor Experience Services
Connecticut Science Center
03.2022 - 09.2022
- All-around employee; trained for the Ticketing Counter, Gift Shop, Gallery Attendant, Group greeting, etc
- Personally interacted with guests; oversaw large groups of visitors over 300+ in the galleries, maintained the galleries.
- Provided exceptional customer service at the admissions desk, processing ticket sales efficiently and warmly greeting guests.
- Maintained cleanliness and organization in all public areas of the museum, contributing to a positive visitor experience.
- Developed strong relationships with patrons through attentive listening skills and genuine interest in their experiences at the museum.
Sales Clerk
Women's Auxiliary Gift Shop
08.2021 - 03.2022
- Provided great customer service to staff, visitors, and patients- Created and delivered gift baskets upstairs
- Expressed Leadership skills by supervising volunteers and running the store when managers were not around.
Sales Associate
WCS Bronx Zoo Store
03.2019 - 01.2021
- Assisted up to 100+ customers each shift by promoting sales, recommending products, locating products, and providing an exceptional customer service experience
- Recognized Notable Employee: Top Blanket Seller, Employee of the Month May 2019, July 2019, & October 2020
- Highest Round Ups throughout the 2019 season.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Completing BA in Sociology -
Central Connecticut State University
New Britain, CTCompleted 55 credits towards a BA in Sociology -
Lehman College
Bronx, NYNY Advanced Regent High School Diploma -
Eximius College Preparatory Academy
Bronx, NYSkills
- Secretarial Skills: Microsoft Office Word, Excel, and Powerpoint (47 WPM)
- Proficient in Spanish (Understands & can have small conversations)
- Staff Training and Development
- Team Leadership
Timeline
Third Key Holder
Connecticut Children's Gift Shop
09.2022 - 10.2023
Seasonal Visitor Experience Services
Connecticut Science Center
03.2022 - 09.2022
Escape Room Supervisor
Mission Escape Games CT
08.2021 - Current
Sales Clerk
Women's Auxiliary Gift Shop
08.2021 - 03.2022
Sales Associate
WCS Bronx Zoo Store
03.2019 - 01.2021
Completing BA in Sociology -
Central Connecticut State University
Completed 55 credits towards a BA in Sociology -
Lehman College
NY Advanced Regent High School Diploma -
Eximius College Preparatory Academy
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