Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Subha Mojumder

Business/QA Analyst
Elkridge,MD

Summary

Ambitious Business/Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Knowledgeable in Business requirements and standards.

Overview

9
9
years of professional experience
6
6
years of post-secondary education
5
5
Languages

Work History

QA Analyst

Sagittae Solutions
, VA
01.2021 - Current
  • Created Test Strategy to implement G-Invoicing for the Department of Labor
  • Tested G-Invoicing system against system requirements
  • Assisted Booz Allen Hamilton with NCFMS integration in G-Invoicing for order processing
  • Implemented UAT for G-Invoicing
  • Participated in departmental meetings to establish short- and long-term strategy.
  • Addressed non-conformance issues, pausing production to correct errors.
  • Analyzed quality and performance data to support operational decision-making.
  • Edited, proofed and critiqued internal documents to improve clarity.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Developed and maintained quality assurance procedure documentation.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Business Analyst

AINS
, MD
07.2020 - 12.2020
  • Gathered and presented functional and non-functional requirements from clients
  • Assisted with development and configured eCase platform
  • Demonstrated and trained clients and employees on eCase
  • Became a subject matter expert of a Worker’s Compensation eCase application
  • Prepared Business Requirement Documentation for client and stakeholders
  • Communicated and trained SMEs on eCase platform
  • Gained experience with OSHA and Worker’s Compensation regulations
  • Configured, demonstrated and trained on AINS’ Legal Hold COTS application
  • Used Atlassian tool suite, reflected project requirements, action items and bugs
  • Solicited with clients for the U.S Equal Employee Community Commission process web portal developed by AINS
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Analyzed open orders, backlog, and sales data to provide sales team with insights.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Collaborated with teams in product line transition to streamline manufacturing footprint.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Surveyed clients to ascertain requirements and expectations for product.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed and implemented data governance policies and procedures.

Business Analyst

Sogeti
, MD
01.2020 - 06.2020
  • One Main Financial
  • Performed RPA QA testing, requirement analysis, validation of multiple processes
  • Used Scrum methodologies o Used MS Azure board for tracking purposes
  • Created weekly summary reports o Checked against requirements with process documentation o Scoped out improvement/enhancement within a process
  • Implemented and utilized UiPath after taking Advanced Developer Training
  • Implemented AWS and MS Azure architecture through various hands-on labs
  • Designed and customized a webpage using React native in a hands-on lab using the latest features
  • Participated in 2020 Sogeti Academy: -Security awareness -Digital content -Cloud infrastructure
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.

System Engineer/ Admin Intern

Quark Security Inc
, MD
06.2019 - 12.2019
  • Used Scrum methodologies to complete projects/tasks
  • Wrote BASH scripts based on NIST 800-171 requirements
  • Wrote appropriate scripts to meet requirements for company MacBooks setup
  • Tested scripts on local/virtual environments and performed snapshot analysis
  • Wrote System Security Plans for MacBooks, Routers, Firewalls (initial drafts)
  • Assisted with NSA anointed commercial solution for classified program for company network Infrastructure research/installation
  • Installed and configured VDI using Guacamole and Fusion
  • Maintained company inventory through GLPI
  • Discovered/remediated application and infrastructure vulnerabilities using
  • Nessus and AppScan
  • Utilized Tableau and Power BI to help management with data visualization
  • Completed project documentation, updated and distributed to appropriate project personnel.
  • Collaborated with Systems Engineers to determine solutions to observed issues.
  • Maintained non-critical software products to aid in operation and maintenance of system.
  • Helped develop and maintain system procedures to support file integrity and operation in event of system loss.
  • Collaborated with engineering staff during early project stages to develop effective strategies for implementation.
  • Documented system changes performed to maintain accurate operating records.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Monitored network hardware operations to evaluate proper configuration.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Business Analyst

UMBC Business Student Group
, MD
06.2018 - 05.2019
  • Gathered requirements per stakeholder’s request
  • Used macros to create e-documents and used Project tracker for tracking
  • Created e-forms per specific department/client needs
  • Created Configuration files for templates to reflect on the web form interface
  • Worked with the UMBC ticketing system (RT) for tracking purposes
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Updated and developed scripts and queries to extract and analyze data from multiple sources.
  • Deployed predictive analytics models to forecast future trends.

Help desk Specialist

UMBC DoIT
01.2016 - 05.2018
  • Provided tier 1-3 support for UMBC computer and network infrastructure
  • Administrated hardware and software utilities per department needs
  • Provided customer support with software related issues
  • Administered custom OS images per client needs

Project Management Intern

National Institute of Health
06.2014 - 08.2015
  • Initiated processes to standardize documentation
  • Explained and trained employees on SLAs, OLAs, and SOPs in a standardized manner
  • Created templates and work papers for internal/external use
  • Assisted with NCI and Leidos’ IT disaster recovery plan
  • Upgraded current infrastructure to support Cisco VoIP networks
  • Gained hands-on experience with SharePoint web development
  • Constructed monthly communication metrics and presented to board of directors
  • Participated in a team-based environment to remediate gaps in business standards
  • Documentation Control Project, NCI
  • Frederick
  • Standardized documentation for
  • SLA, OLA and other various operational procedures
  • Administered trainings on proper documentation to each team
  • CSFC Integrated VDI Installation, Quark
  • Security Inc
  • Set up Guacamole for VNC, RDP,
  • SSH connection
  • Connected to remote servers through a secured and simple web interface
  • Robotic Process Automation Project,
  • One Main Financial
  • QA testing, validation and confirmation for RPA processes
  • Scoped out process improvement analysis to save more time
  • Received training on UiPath for both BA, QA and Advanced
  • Developer role
  • Financial analysis for family rental properties
  • Managed financial portfolio
  • Tracked and reported on monthly cash flows, credits, debits etc
  • Created monthly snapshot for expenditure and income

Education

Master of Science - Cloud Architecture

UMGC
MD
10.2022 - Current

Bachelor of Science - Information Systems

UMBC
MD
08.2015 - 12.2020

Skills

Planning

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Software

Atlassian Suite

RPA

PeopleSoft

Sharepoint

AWS

Power BI

Tableau

Excel

G-invoicing

Oracle Business Suite

Azure

Timeline

Master of Science - Cloud Architecture

UMGC
10.2022 - Current

QA Analyst

Sagittae Solutions
01.2021 - Current

Business Analyst

AINS
07.2020 - 12.2020

Business Analyst

Sogeti
01.2020 - 06.2020

System Engineer/ Admin Intern

Quark Security Inc
06.2019 - 12.2019

Business Analyst

UMBC Business Student Group
06.2018 - 05.2019

Help desk Specialist

UMBC DoIT
01.2016 - 05.2018

Bachelor of Science - Information Systems

UMBC
08.2015 - 12.2020

Project Management Intern

National Institute of Health
06.2014 - 08.2015

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Subha MojumderBusiness/QA Analyst