SUBREENA NAUTH
Signature Bank/Flagstar Bank
Levittown
20
years of professional experience
A highly creative, goal oriented professional with solid banking and financial experience. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player, working effectively with sales, financial services, and senior management in accomplishing objectives. NYS Notary Public.
Work History
Relationship Manager
6 Years 5 Months- Cultivated strong client relationships through personalized communication and tailored financial solutions.
- Facilitated cross-department collaboration to streamline service delivery and improve response times for client requests.
- Led training sessions to enhance staff knowledge of banking regulations and compliance standards, ensuring adherence across teams.
- Mentored team fostering skill development and promoting a culture of excellence within the team.
- Managed complex account issues, providing timely resolutions while maintaining high levels of customer trust and loyalty.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Strengthened client relationships through regular, personalized communication, ensuring high levels of client satisfaction and retention.
- Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
Senior Client Associate
2 Years 7 Months- Cultivated strong client relationships through personalized service and proactive communication.
- Facilitated account management processes to ensure compliance with regulatory standards.
- Streamlined operational workflows, enhancing efficiency in client onboarding procedures.
- Mentored junior associates, fostering professional growth and team collaboration.
- Collaborated with internal teams to resolve complex client inquiries effectively.
- Facilitated knowledge sharing among colleagues, leading presentations on industry trends and best practices in client relationship management.
- Consistently exceeded quarterly performance goals by effectively managing workload and prioritizing tasks according to organizational objectives.
- Conducted regular reviews of client accounts, identifying areas for improvement or additional support as needed.
- Achieved high levels of client retention through dedicated account management and personalized attention to individual needs.
- Optimized internal processes for client onboarding, expediting the integration of new customers into our services.
- Increased revenue by identifying and pursuing upselling opportunities within existing accounts.
- Managed a diverse portfolio of clients, ensuring timely and accurate reporting on account activities.
- Generated new business opportunities by nurturing long-term relationships with key clients.
- Resolved complex issues for high-value clients, maintaining strong relationships and safeguarding company reputation
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Senior Financial Officer/Floater
2 Years 7 Months- Led daily branch operations, ensuring compliance with regulatory standards and internal policies.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Provided support to Private Client Group
Personal Banker
3 Years- Generate new business through presentation of bank products to customers and follow up.
- Provide customer service, field and resolve account issues and consult customers.
- Implement policy and procedure to ensure compliance.
- Assist with daily operations of the branch.
- Assist tellers with any discrepancies.
- Review branch’s daily reports.
- Acting supervisor when management is unavailable.
- Perform internal audits.
Relationship Banker/Branch Designee
3 Years 1 Month- Recommended bank products based on analysis of client’s needs.
- Fielded questions and resolved client’s issues.
- Assisted in daily operations of the branch.
- Assisted tellers and senior management with everyday tasks.
- Performed internal audits.
- Monitored and reviewed reports.
- Acted as supervisor when management was unavailable.
- Trained tellers on bank products and sales techniques.
Head Teller
2 Years 8 Months- Processed deposits, withdrawals, transfers, and other transactions in accordance with established policies and procedures.
- Promoted and educated clients about bank products.
- Assisted clients with basic inquiries.
- Balanced cash fund daily.
- Trained and supervised tellers.
- Assisted tellers with any discrepancies.
- Performed monthly audit of the teller unit.
Education
High School - General Studies, Mathematics, English, Business Administration and Accounting
Skills
Microsoft Word
Microsoft Outlook
Exemplary communication and presentation skills. Computer literate.
Timeline
Relationship Manager
Signature Bank/Flagstar Bank
03.2020 - CurrentRead More
Senior Client Associate
Signature Bank
08.2017 - 03.2020Read More
Senior Financial Officer/Floater
Signature Bank
01.2015 - 08.2017Read More
Personal Banker
COMMUNITY NATIONAL BANK
12.2011 - 12.2014Read More
Relationship Banker/Branch Designee
CAPITAL ONE BANK
11.2008 - 12.2011Read More
Head Teller
CAPITAL ONE BANK
03.2006 - 11.2008Read More
Zeeburg High School
High School from General Studies, Mathematics, English, Business Administration and Accounting
Read More