Suchitha Polsani
Seattle,WA
Summary
- 15 years of IT industry experience in web/cloud-based technologies.
- Experience Creating documentation and presenting ideas to diverse audiences.
- Worked as lead, PM and change manager with an ability to build a strong rapport to ensure a positive experience and 100% customer satisfaction.
- Proficient in root cause analysis and technical troubleshooting, in addition to identifying trends and providing insight to improve performance.
- Experience in creating documentation, data analysis, testing and deployments. Ability to work with huge stake holders, change management team.
- Created documentations, presentations and worked in UAT with diverse business stakeholders.
- Building consensus and maintaining consistent communication among cross-functional teams, engaging with leadership and stakeholders to ensure alignment of business goals. Experience in dealing with clients in resource management, budgeting and trainings.
- Extensively used service now for ticketing and support issues. Good knowledge of Agile, Scrum work environments, utilizing best practices in developing and implementing process improvements. Good hands-on experience on ADO& JIRA tools.
- Experienced in generating SQL reporting services and integration services.
- Good Knowledge in Azure services understanding DevOps concepts and maintaining systems in Azure cloud platforms. Extensively MS Project online to handle multiple projects and hosted Scrum meetings.
- Effectively prioritizing tasks and quickly adapting within ambiguous, fast-paced environments. Customer-focused approach to troubleshooting and resolution, taking great pride in ensuring a positive overall customer experience.
- Enthusiastic, outgoing with excellent communication and organizational skills; Listens, collaborates, easy to work with, and always ready to learn more.
- Ensuring conflict resolutions and managing project risks, issues, actions and change logs. Identifying, updating, developing, implementing, and managing ITIL management best practice processes.
- Analyzing technology requirements and developing functional specifications.
- Conduct competitive analysis and competitive bidding when necessary.
- Presenting and implementing technological alternatives to streamline functions and improve productivity.
- Developing and maintaining technology policies, standards, and procedures manual, developing and maintaining related technology checklist.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Manager
Microsoft
Redmond, WA
02.2024 - Current
- As a project manager responsible for overall tracking of different work streams involved in the windows delivery process.
- Coordinate with cross functional teams to ensure dependencies are addressed and maintained matrices during PI planning.
- Responsible for providing weekly status reports to stakeholders on the sprint deliverables.
- Keep track of Patch Tuesdays/ monthly rollout carried for Azure deployments.
- Attending the daily scrums calls of Autopilot/Pilot Fish, PaaS Native, OS Platform deployments.
- Maintaining the ADO hygiene, tracking the monthly work items to closure for metrics and reporting purposes.
- Making sure the rollout postmortem is done and sent out to Microsoft internal & external users.
- Responsible for publishing the monthly OS deployment newsletters to the LT team.
- Extensively used ADO for tracking and reporting purposes.
- Directed end-to-end incident resolution processes for Windows deployment cycles, leveraging cross-team collaboration and real-time escalations to maintain delivery timelines and facilitate seamless Azure platform integration updates.
- Championed process improvements across Windows delivery work streams by standardizing deployment checklists and automating reporting workflows, enhancing transparency and boosting operational efficiency for recurring Azure rollouts.
- Implemented standardized escalation paths and risk mitigation protocols during Windows delivery sprints, enabling rapid alignment of cross-functional teams and ensuring uninterrupted Azure platform rollouts.
- Consolidated overlapping release management workflows across multiple Azure deployment platforms, streamlining coordination and accelerating delivery cycles by synchronizing PI planning inputs and sprint outcomes with downstream stakeholder communications.
- Refined Windows deployment forecasting processes by integrating real-time data analytics from ADO dashboards, enhancing stakeholder visibility and enabling timely adjustments across Azure rollout phases.
Project Manager/Scrum Master
United Nation Food Inc.
07.2023 - 02.2024
- As a Project Manager & Scrum master managed a team 25 consisting of vendors & FTE’s located across the globe.
- Responsible to manage the project end-to-end and run the scrum ceremonies.
- Involved in quarterly PI planning, resource onboarding boarding and budgeting with customer.
- Highly responsible for managing the project following Agile methodologies.
- Extensively worked on maintaining backlog in JIRA & Confluence pages and responsible to create and maintain artifacts like velocity charts, project plan & Agile KPIs including Defect Density, Release Quality, Velocity, Code Coverage.
- Extensively involved in testing in UAT and pre prod environments, logging bugs and maintaining matrices.
- Created and presented status reports to customers & stakeholders on a weekly and quarterly basis.
Project Manager
Microsoft
10.2022 - 06.2023
- As a PM responsible and manage 15 data analysts working in different time zones.
- Single point of contact to interact with business, external MS suppliers and client interactions.
- Tracking the contract, amendments between supplier and Microsoft.
- Responsible for requirement gathering functional specs, sprint planning and on time delivery.
- Experience in using ADO for sprint planning, story writing and tracking bugs.
- Created functional specs and Business requirement documents.
- Entrusted with decision making on break-fix scenario to unblock service operations with an achievement of 99% accuracy.
- Run sprint and long-term planning goals within teams and cross-functional engineering groups.
- Influencer of design, technology, and process change within MCIO senior leadership teams.
- Involved in analysis, high level and low- level design review.
- Requirements gathering from the customer, preparing analysis, impact, risk, and design documents.
- Actively participated in designing and developing data flow diagrams, documenting the requirements for critical business applications
- Worked with different stakeholders and participated in UAT and feature releases.
- Led workflow designs on new deployment tool and delivered on time.
- Directed business analysis initiatives for 24+ month enterprise projects, employing Azure DevOps and Power BI to optimize requirements elicitation, reduce backlog cycle time by 18%, and align cross-functional teams with evolving contract KPIs and delivery timelines.
Project Manager
Fidelity National Finance
11.2020 - 10.2022
- Managed multiple projects under Fidelity Chicago title organization.
- Handled CRM Pulse application it’s upstream and downstream systems.
- Extensively used MS Project for scheduling and tracking multiple projects and provided weekly status reports to the product managers and stakeholders.
- Experience in using Daptiv for planning, tracking enterprise awareness needed to deliver projects and programs while adapting to changing business priorities.
- Worked with Delivery managers and BRM on cost budgeting building SOW.
- Lead a team of 10 offshore FNF India resources and co-ordination with delivery managers on weekly basis.
- Worked a team of 10 as MS Dynamics 365 project from scratch, managed building application using D365.
- Extensively used Service Now for onboarding and access related tasks and track the workflow of the support requests.
- Provided statistical reports on a weekly basis on the escalations using Service Now.
- Responsible for requirement gathering, documentation and sprint planning for all the applications and providing weekly updates for higher management.
- Managed and organized sprint planning using Azure DevOps.
- Extensively used Visio, PowerPoint and Cacoo for project road maps and presentations.
- Involved in On-boarding, knowledge transitions, and budgeting Issues.
- Worked with different cross functional stakeholders, conducted weekly meetings, and tracking prioritized deliverables.
- Responsible for planning, timely deliverables, and scheduling releases for 6 projects under Chicago title projects.
- Highly responsible for providing weekly status reports, publishing release notification for wide audience including stakeholders and business.
Project Manager
Microsoft
10.2018 - 11.2020
- Led workflow designs on new deployment tool and delivered on time.
- Onboarding resources as per the client requirement.
- Worked with Delivery managers and BRM on cost budgeting building SOW.
- Worked as a PM, managed and led 4 different projects under CSCP Microsoft.
- Lead a team of 15 offshore and 5 onsite resources.
- Worked with different cross functional stakeholders, conducted weekly meetings, and tracking prioritized deliverables.
- I also worked with clients on the approach of migrating cloud to AKS, mitigations, and deployments.
- Responsible for requirement gathering functional specs, sprint planning and on time delivery.
- Experience in using ADO for sprint planning, story writing and tracking bugs.
- Created functional specs and Business requirement documents.
- Utilized tools like Team foundation server (TFS, Azure DevOps, CI/CD pipeline.
- Entrusted with decision making on break-fix scenario to unblock service operations with an achievement of 99% accuracy.
- Run sprint and long-term planning goals within teams and cross-functional engineering groups.
- Influencer of design, technology, and process change within MCIO senior leadership teams.
- Involved in analysis, high level and low- level design review.
- Requirements gathering from the customer, preparing analysis, impact, risk, and design documents.
- Actively participated in designing and developing data flow diagrams, documenting the requirements for critical business applications
- Worked with different stakeholders and participated in UAT and feature releases.
Change Manager
Microsoft
01.2017 - 10.2018
- Worked on triaging ICAB change request tickets and analysis.
- Lead a team of 4 offshore and 3 onsite.
- Responsible for requirement gathering, building BRD specs and suggesting solution approaches.
- Conducted weekly stand ups, tracking status, and providing reports to higher managers.
- As a PM managed team onboarding, boarding, training and raised permissions to the applications using service now workflow.
- Tracking and categorizing the tickets based on Issue codes.
- Ticket analysis and triaging on Business rules and attending board meeting to discuss the change request.
- Worked on the Visio workflow to describe the ICAB team process.
- Worked on data discrepancies between cross functional tools and followed up with different teams to ensure smooth data flow down streams.
- Coordinated Developmental efforts with offshore teams to ensure smooth deployment of applications.
- Extensively used MS Project for tracking milestones and time sheet approvals.
Project Manager
Microsoft
01.2016 - 12.2016
- Worked as tier 1 support for strata suppliers.
- Involved in triaging and investigating supplier issues.
- Gathering requirements from the customer, preparing analysis, impact, risk and design documents.
- Analyzing the issues with the Engineering team and actively participating in providing resolving steps.
- Worked on data discrepancy issues to the continuous flow of the Business.
- Provided monthly reports of the supplier issues to the client and suggested resolution steps.
- Tracked tier 1 support tickets for different applications until closure and provided weekly reports using Service Now.
- Extensively used Service Now for workflow tracking for permissions and user escalation as ticketing service for external users to connect with Microsoft FTE’s.
Project Manager
Microsoft
06.2013 - 12.2015
- Involved in analysis, high level and low- level design review.
- Requirements gathering from the customer, preparing analysis, impact, risk, and design documents.
- Actively participated in designing and developing data flow diagrams, documenting the requirement for critical business applications
- Worked with different stakeholders and participated in UAT and feature releases.
- Performance tuning of database indexes, views, stored procedures.
- Worked with business users, contributed to feature prioritization, sprint planning, and releases and set up better coordination between onsite and offshore teams.
- Worked on partner system integration and Data migrations.
- Generated reports using SQL-Server Reporting, SSRS.
- Worked with Business and stakeholders on providing feasible solutions.
- Responsible for individual task management through TFS/VSO.
Project Manager
Boeing
11.2012 - 06.2013
- Requirement gathering from the customer as Informational Manager.
- Involved in analyzing and designing the requirement with the Dev team.
- Unit testing of the application and user acceptance testing with stakeholders.
- Extensively worked in unit testing and code integration of the application in TFS.
- Reporting and presentation to the business stakeholders.
- Involved in bug fixing and code review of each component.
- Responsible for individual task management through TFS.
Technical Lead
Infoway Software Solutions
Jersey City, NJ
01.2010 - 10.2012
- Involved in specifications, business requirements, Data flow diagram, database design, application and business logic.
- I worked as a technical lead with a team of 2 offshore and 2 onsite.
- Directly reporting client on the status.
- Involved in sprint planning and weekly meetings with stakeholders.
- Designing the user interface, forms, reports and flow of data between the pages of the application.
- Involved in testing ASP.net validation controls (Required field validator, regular expression validator, compare validator, range validator), User controls, Custom Controls, Data Grid Web control.
- Involved in UAT with the stakeholders of the application and their functionalities such as data retrieval using disconnected data sets,
- Used SQL-Server 2008 to design/develop database objects including tables, triggers, views and stored procedures.
- Generated reports using SQL-Server Reporting.
Education
Master’s - mathematics
Osmania University
01-2007
Bachelor’s - mathematics and computer science
Osmania University
01-2005
Skills
- Microsoft Project
- Estimating
- Budget
- Scheduling
- PowerPoint
- Visio
- ADO architect
- Power Bi
- Word
- Outlook
- Microsoft SQL Server
- TFS
- SDLC
- Scrum
- Leading SAFe
- ADO
- JIRA
Certification
Scrum, SAFe Agile
Timeline
Program Manager
Microsoft
02.2024 - Current
Project Manager/Scrum Master
United Nation Food Inc.
07.2023 - 02.2024
Project Manager
Microsoft
10.2022 - 06.2023
Project Manager
Fidelity National Finance
11.2020 - 10.2022
Project Manager
Microsoft
10.2018 - 11.2020
Change Manager
Microsoft
01.2017 - 10.2018
Project Manager
Microsoft
01.2016 - 12.2016
Project Manager
Microsoft
06.2013 - 12.2015
Project Manager
Boeing
11.2012 - 06.2013
Technical Lead
Infoway Software Solutions
01.2010 - 10.2012
Bachelor’s - mathematics and computer science
Osmania University
Master’s - mathematics
Osmania University