Sudha Anand
Summary
Dynamic senior banking professional with over 18 years of comprehensive experience in banking operations, regulatory delivery, transformation programs, and large-scale process migration. A decade of leadership at Commercial Bank of Qatar (CBQ) is complemented by seven years at Tata Consultancy Services (TCS), specializing in managing disputes operations and business planning, along with four years at Citibank focused on US-to-offshore process migrations. Proven expertise in QCB compliance, governance, operational resilience, and controlled transformation initiatives. Committed to driving efficiency and innovation within the banking sector through strategic leadership and a deep understanding of industry regulations.
Overview
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1
Certification
Work History
Senior Project Manager / Lead Business Analyst
Commercial Bank of Qatar (CBQ)
- Led bank-wide regulatory, transformation, and operations initiatives aligned to QCB regulations and audit expectations.
- Delivered high-risk, time-bound regulatory programs with strong audit outcomes and compliance adherence.
- Managed end-to-end project lifecycle including planning, execution, UAT, release readiness, and stabilization.
- Acted as lead Business Analyst, owning BRDs, functional specifications, process flows, and control design.
- Established steering committee governance, executive dashboards, and KPI reporting.
- Partnered with Compliance, Risk, Internal Audit, Operations, IT, and vendors
Key Contributions
- Strengthened operational controls and regulatory readiness across functions
- Enabled digitization and automation improving efficiency and service stability
- Recognized as a trusted delivery lead for complex cross-functional initiatives
Senior Operations Manager
Tata Consultancy Services
- Headed disputes and chargeback operations for global banking clients, ensuring SLA, compliance, and control adherence.
- Owned business planning, budgeting, capacity forecasting, and MIS reporting.
- Drove productivity, quality improvement, and cost optimization initiatives.
- Managed client governance, audits, and performance reviews.
- Led large, multi-location teams, building strong risk and control culture.
Operations Lead
Citibank
- Led US-to-offshore process migration for account opening and customer services.
- Managed transition planning, knowledge transfer, risk assessment, and stabilization.
- Ensured regulatory compliance and service continuity during migration.
- Partnered with onshore stakeholders, compliance, and technology teams.
Education
MBA - Engineering, Commerce
Ph.D.: Management Pratap University - India, 2025 Topic- E
Skills
- Banking Operations & Service Delivery
- Regulatory & QCB Compliance Initiatives
- Disputes & Chargeback Operations
- Business Planning, MIS & Financial Analysis
- Process Migration & Transition Management
- Program & Project Management
- Risk, Audit & Control Frameworks
- Stakeholder & Executive Governance
- Vendor & SLA Management
- People Leadership & Capability Building
Certification
Lean Six Sigma Green Belt Certification
De Bono Thinking Methods - Six Thinking Hats
Quality Management (QMS) - Internal Auditor
Leadership and value delivered
- Strong executive communication and stakeholder engagement
- Proven expertise in operations governance and regulatory delivery
- Track record of cost optimization and operational stability
- Known for structured execution, crisis management, and delivery discipline
Timeline
Senior Project Manager / Lead Business Analyst
Commercial Bank of Qatar (CBQ)
Senior Operations Manager
Tata Consultancy Services
Operations Lead
Citibank
MBA - Engineering, Commerce
Ph.D.: Management Pratap University - India, 2025 Topic- E