Sudhakar Avula

• Resolved technical tickets and issues for students and staff, including troubleshooting University of Bridgeport portal login issues
• Handled and maintained student data with attention to accuracy and privacy, ensuring consistent access and functionality within UB systems
• Developed problem-solving skills by identifying and addressing root causes of recurring technical issues, enhancing operational efficiency for students and staff

Worked with multiple clients during this period, including Verizon and John Lewis Partnership, ensuring high-quality software delivery across diverse business domains.

• Agile Testing: Actively participated in Agile sprint cycles with cross-functional teams (developers, product owners, and business analysts) to ensure timely delivery of high-quality software. Worked within a Scrum framework, attending daily stand-ups, sprint planning, and sprint retrospectives to ensure seamless integration of testing efforts with development goals.
• Manual Testing: Led regression testing, functional testing, user acceptance testing (UAT), and end-to-end testing for both web applications and back-end systems, ensuring software met the acceptance criteria and business requirements.
• Test Case Design & Execution: Designed and executed 500+ test cases for web applications, improving product reliability and reducing critical defects by 40%. Worked closely with developers to define clear test scenarios based on user stories and acceptance criteria.
• Defect Tracking & Reporting: Utilized Jira to track and manage defects within sprint cycles. Prioritized bugs and communicated defect status with development teams, contributing to a 15% reduction in post-release defects.
• Risk-Based Testing: Conducted risk-based testing to identify high-priority areas and ensure critical functionality was covered within limited sprint cycles, leading to a 15% reduction in post-release defects.
• Automation Testing with Selenium: Developed and maintained automated test scripts using Selenium, reducing manual testing efforts by 30%. This automation accelerated the test execution process, enabling faster feedback and quicker releases in Agile sprints.
• Test Process Optimization: Contributed to the continuous improvement of the testing process by automating key test cases, reducing overall testing time by 20%, and ensuring faster release cycles aligned with Agile timelines.
• Cross-Functional Collaboration: Collaborated with product managers, developers, and other stakeholders in daily stand-ups and sprint planning meetings to ensure proper test coverage and align on project goals. Provided feedback on user stories and requirements to improve testability and product quality.
• Continuous Improvement: Actively participated in Agile retrospectives to suggest process improvements, improve test coverage, and refine testing strategies, ensuring higher quality releases with each sprint.

identifying and reporting 200+ defects, leading to a 30% decrease in production issues), which strengthens the impact of your work.John Lewis Partnership (UK-based Retail Organization)

• Worked in different sections of John Lewis Partnership like (Home interiors, Product pricing and Quote creation for financial)
• Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
• Worked on the internal application Master piece which helps to put the pricing of the specific products in the backend
• The latest release is on John Lewis finance section specifically pet insurance
• Creation and buying policy for various kinds of pet animals
• Implemented automated testing solutions where appropriate, reducing manual testing effort and increasing overall test coverage.
• Reduced defect rates by designing and executing comprehensive test plans and test cases.

Verizon

Telecommunications company

• Automation Testing with Selenium: Created and maintained automation test scripts using Selenium, adapting scripts to accommodate new feature releases. Integrated automation into the CI/CD pipeline to ensure faster and more reliable deployments.
• Manual & Automation Testing: Conducted manual and automated testing for web-based applications and client-server applications, including regression testing, functional testing, API testing, and user acceptance testing (UAT).
• Payment Integration Validation: Validated payment integration to ensure seamless transaction processing. Verified that orders placed from a single device and multiple devices in the cart were accurately handled, and the payment gateway worked correctly across various scenarios.
• Promo Offers and Discounts: Tested that promo offers or discounts selected during checkout were properly reflected on the payment page, ensuring the discount was applied and the total amount was updated accordingly. Verified that the logic behind promo codes and offers was functioning as expected.
• Order Confirmation and Mail Validation: Validated email configuration after orders were placed, ensuring customers received accurate order confirmation emails with the correct details (e.g., order ID, items purchased, and payment information).
• Agile Practices: Actively participated in Agile sprints, working closely with cross-functional teams (development, product management, business analysts) to meet sprint deadlines. Engaged in daily stand-ups, sprint planning, and retrospectives, ensuring test cases and priorities were aligned with the development team's goals and timelines.
• Test Case Design & Execution: Designed and executed 300+ test cases, extending and modifying test cases as needed for feature releases. Ensured thorough test coverage and alignment with Agile sprint goals.
• Defect Tracking & Reporting: Tracked over 200 defects using Jira, collaborating with development teams to ensure timely resolutions. Actively participated in defect triage meetings, contributing to a 30% reduction in production issues.
• Comprehensive Testing: Performed a range of testing types including black box testing, white box testing, unit testing, GUI testing, cross-browser testing, and performance testing to ensure functionality, performance, and compatibility across multiple platforms and devices.
• Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.