Open To Work
Sudhakar Kurra
Jersey,New Jersey
Summary
Detail-oriented IT Support professional with strong troubleshooting and technical support skills. Proven ability to conduct quality checks and support hardware refresh activities to enhance operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support / Data Analyst
Vanguard
Malvern, Pennsylvania
07.2025 - Current
- Configured, staged, and deployed IT equipment for end users, including desktops and laptops.
- Diagnosed and resolved hardware and software issues through effective troubleshooting methods.
- Conducted post-deployment quality checks ensuring system connectivity and readiness for end users.
- Managed device replacements and OS rebuilds during hardware refresh activities to minimize downtime.
- Logged and tracked incidents in ServiceNow, ensuring compliance with SLA requirements.
- Supported initiatives for data integrity and normalization.
- Filtered and cleaned data, reviewed reports and performance indicators to identify and resolve code issues.
Desktop Support Engineer
Denken Solutions
05.2021 - 06.2023
- Delivered day-to-day IT hardware and system support for enterprise users, enhancing user experience and minimizing downtime.
- Troubleshot desktops, laptops, peripherals, and connectivity issues, resolving incidents efficiently.
- Supported Windows OS installations, configurations, and troubleshooting.
- Logged and managed incidents through an enterprise ticketing system, ensuring timely follow-up and resolution of issues.
- Supported users during system outages and maintenance activities, following escalation procedures.
- Assisted with system upgrades, device replacements, and workstation refreshes.
- Documented technical issues and resolutions, facilitating operational efficiency and promoting knowledge sharing among team members.
- Worked flexible schedules to support business operations.
Education
Master of Science - Master of Science And Management
Indiana Wesleyan University
Merrillville,Indiana06-2025
Bachelor of Science - Computer Science
Vignan University
Guntur, India05-2021
Skills
- Technical support
- System troubleshooting
- Data analysis
- Microsoft Excel
- Database management
- Project management
Work Preference
Job Search Status
Open to workWork Type
Contract WorkLocation Preference
HybridRemoteSalary Range
$45000/yr - $200000/yrCertification
Generative AI Mastermind
Timeline
IT Support / Data Analyst
Vanguard
07.2025 - Current
Desktop Support Engineer
Denken Solutions
05.2021 - 06.2023
Master of Science - Master of Science And Management
Indiana Wesleyan University
Bachelor of Science - Computer Science
Vignan University