Summary
Overview
Work History
Education
Skills
Work Preference
Certification
Timeline
Generic
Open To Work

Sudhakar Kurra

Jersey,New Jersey

Summary

Detail-oriented IT Support professional with strong troubleshooting and technical support skills. Proven ability to conduct quality checks and support hardware refresh activities to enhance operational efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support / Data Analyst

Vanguard
Malvern, Pennsylvania
07.2025 - Current
  • Configured, staged, and deployed IT equipment for end users, including desktops and laptops.
  • Diagnosed and resolved hardware and software issues through effective troubleshooting methods.
  • Conducted post-deployment quality checks ensuring system connectivity and readiness for end users.
  • Managed device replacements and OS rebuilds during hardware refresh activities to minimize downtime.
  • Logged and tracked incidents in ServiceNow, ensuring compliance with SLA requirements.
  • Supported initiatives for data integrity and normalization.
  • Filtered and cleaned data, reviewed reports and performance indicators to identify and resolve code issues.

Desktop Support Engineer

Denken Solutions
05.2021 - 06.2023
  • Delivered day-to-day IT hardware and system support for enterprise users, enhancing user experience and minimizing downtime.
  • Troubleshot desktops, laptops, peripherals, and connectivity issues, resolving incidents efficiently.
  • Supported Windows OS installations, configurations, and troubleshooting.
  • Logged and managed incidents through an enterprise ticketing system, ensuring timely follow-up and resolution of issues.
  • Supported users during system outages and maintenance activities, following escalation procedures.
  • Assisted with system upgrades, device replacements, and workstation refreshes.
  • Documented technical issues and resolutions, facilitating operational efficiency and promoting knowledge sharing among team members.
  • Worked flexible schedules to support business operations.

Education

Master of Science - Master of Science And Management

Indiana Wesleyan University
Merrillville,Indiana
06-2025

Bachelor of Science - Computer Science

Vignan University
Guntur, India
05-2021

Skills

  • Technical support
  • System troubleshooting
  • Data analysis
  • Microsoft Excel
  • Database management
  • Project management

Work Preference

Job Search Status

Open to work

Work Type

Contract Work

Location Preference

HybridRemote

Salary Range

$45000/yr - $200000/yr

Certification

Generative AI Mastermind

Timeline

IT Support / Data Analyst

Vanguard
07.2025 - Current

Desktop Support Engineer

Denken Solutions
05.2021 - 06.2023

Master of Science - Master of Science And Management

Indiana Wesleyan University

Bachelor of Science - Computer Science

Vignan University

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Sudhakar Kurra