Summary
Overview
Work History
Education
Skills
Timeline
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Sudhavy Vivi Trinh

Houston,TX

Summary

Accomplished Sales Manager with a proven track record at Anthropologie, enhancing client satisfaction and boosting sales through expert relationship building and strategic sales planning. Skilled in staff management.

Accomplished pastry chef with expertise within the entertainment industry as well as A-List Celebrities Development of new menu items,

Hardworking, dedicated and knowledgeable professional with exacting standards for food quality and presentation.

Overview

23
23
years of professional experience

Work History

Sales Manager/ Stylist

Anthropologie
09.2021 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained sales floor merchandising within the jewelry and beauty department.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Owner/Pastry Chef

Se' La Vi Sweets
02.2003 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat styling business and referrals.
  • Oversaw daily operations, opening and closing the store while ensuring all tasks were completed accurately and efficiently by sales team.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Cycled menus to keep offerings fresh and interesting for customers.
  • Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
  • Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
  • Enhanced customer satisfaction by creating visually appealing and delicious pastries.
  • Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
  • Contributed to numerous Entertainment Industry Events, Shows, Production, and Celebrity clientele.

Insurance Agent

State Farm Insurance Inc
01.2001 - 02.2003
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Education

Associate of Arts - Clinical Child Psychology

University of California - Los Angeles
Los Angeles, CA

Skills

  • Relationship Building
  • Sales team training
  • Staff Management
  • Goals and performance
  • Motivational Skills
  • Verbal and written communication
  • Product Knowledge
  • Sales expertise
  • Sales Presentations
  • Client Relationship Management
  • Positive and upbeat
  • Sales operation
  • Account Management
  • Sales Reporting

Timeline

Sales Manager/ Stylist

Anthropologie
09.2021 - Current

Owner/Pastry Chef

Se' La Vi Sweets
02.2003 - Current

Insurance Agent

State Farm Insurance Inc
01.2001 - 02.2003

Associate of Arts - Clinical Child Psychology

University of California - Los Angeles

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Sudhavy Vivi Trinh