Sudheer Yalagala
Los Angeles,USA
Summary
Dynamic and results-oriented IT leader with over 15 years of experience managing large-scale IT operations, delivering complex projects, and driving business growth. Adept at leveraging global IT service delivery, analytics, enterprise architecture, and digital transformation to achieve strategic goals. Passionate about utilizing technical expertise, innovative problem-solving, and creative approaches to automate processes and develop intuitive, high-impact applications.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director, Application Management
Paramount Global
01.2018 - Current
- Platform Modernization & Process Optimization: Modernized enterprise business processes by implementing ServiceNow solutions for ITSM, ITOM, ITBM, ITAM, HR, and CSM, driving automation in access provisioning and de-provisioning, and delivering scalable business applications.
- Global Team Leadership: Directed a cross-functional team of 20+ developers across New York, Los Angeles, Mumbai, and Bangalore, fostering collaboration and delivering high-impact projects within Agile/Scrum frameworks.
- Strategic Integration Management: Orchestrated 80+ successful integrations, including JIRA, Salesforce, Slack, SCCM, Jamf, and monitoring tools such as SolarWinds and NewRelic, enhancing system interoperability and operational efficiency.
- Enterprise-Wide Transformation: Led a large-scale ServiceNow consolidation project, delivering a cohesive and future-ready platform architecture. Designed a strategic roadmap to address technical gaps and ensure platform scalability for organizational growth.
- System Upgrades & Technical Excellence: Managed seamless upgrades across multiple ServiceNow versions (Helsinki, Kingston, New York, Paris, and Rome) while maintaining platform stability and enhancing functionality.
- ITOM & CMDB Leadership: Developed ITOM and CMDB implementation strategies, including future-state data models, discovery configurations, and integration frameworks, aligning technology with business needs.
- Project Leadership & Stakeholder Engagement: Directed the Harpoon 2.0 initiative for CBS Broadcasting, driving requirement gathering, solution delivery, and training. Collaborated with senior stakeholders to align technology solutions with business goals.
- Governance & Best Practices: Established enterprise standards, policies, and procedures for project management, requirements gathering, code quality, and development processes, ensuring consistent delivery excellence.
- Performance Monitoring & Reporting: Maintained platform health, developed complex reports for leadership teams, and provided regular updates to stakeholders on development bandwidth, demand prioritization, and progress against strategic goals.
SERVICENOW CONSULTANT
Microsoft
04.2017 - 11.2017
- Led development and integration of Marketing module tables with Foundation tables, ensuring data readiness for pilot testing and seamless platform upgrades. Oversaw end-to-end workflow implementation, coordinated offshore teams, and streamlined UAT, code reviews, and service request processes.
SERVICENOW CONSULTANT
Costco Wholesale
06.2016 - 03.2017
- Create user stories/requirements, works with stakeholders to identify ROI/business value; lead prioritization of backlog; Create and maintain user personas
- Oversee platform governance, implementation, execution, adoption, performance, and maturity
- Participates in regular stakeholder meetings to discuss demand prioritization and the distribution of development bandwidth Documents and maintains standard operating procedures
SERVICENOW CONSULTANT
Prime Therapeutics
06.2014 - 05.2016
- Designed and implemented ServiceNow ITSM solutions with reusable workflows and server-side scripting, managing release planning, change management, and system performance monitoring. Led and mentored the development team, optimizing processes to enhance automation and efficiency across diverse organizations.
SERVICENOW ADMINISTRATOR
Thermo Fisher Scientific
08.2013 - 05.2014
- Led ServiceNow ITSM implementations using ITIL V3 best practices, enhancing automation and efficiency through system integrations and customizations. Managed modules like Change Management, Incident Management, and CMDB, while optimizing performance and coordinating releases.
ASSISTANT MANAGER
Citibank
05.2012 - 12.2012
- Scope and acquire upper SME customers with respect to transaction banking services like Payments & cash management, Trade Services, factoring Solutions etc
- Following the process /procedure of the bank & ensuring compliance to rules and regulations of the Bank including latest circulars & notifications
SENIOR RELATIONSHIP ASSOCIATE
HSBC Bank
06.2009 - 04.2012
- Drive deeper customer relationships to enhance annuity revenue and wallet share through increased penetration of Transaction Banking products, quality asset referrals, and cross-selling solutions like Trade Finance, Foreign Exchange, and Working Capital management, while efficiently managing remittances and cash management needs.
SENIOR SALES MANAGER
Reliance Life Insurance
05.2007 - 03.2009
- Recruit, train, and motivate advisors, implement branch strategies, set and review targets, and drive market expansion and lead generation.
Education
Master of Science - Software Engineering
International Technological University
San Jose, CA05.2014
MBA - Marketing & Systems
RVR&JC College of Engineering
Andhra Pradesh05.2007
Skills
- Strategic planning
- People management
- Operations management
- Project management
- Employee development
- Organizational development
- Goal setting
- Budget management
- Business planning
- Contract and vendor management
- Problem-solving
- Leadership development
- Process improvement
- Vendor relationship management
Accomplishments
- Led the successful consolidation of multiple ServiceNow organizations following the Viacom and CBS merger, streamlining processes and enhancing operational efficiency.
- Collaborated with the End User Technology (EUT) team to launch Moveworks, improving employee support and automation capabilities.
- Spearheaded the Citizen Development Program, driving innovation and empowering teams across the company by implementing ServiceNow, Salesforce, RPA, Zapier, Tableau, Alteryx, and Slack solutions.
- Completed 80+ integrations significantly improving system compatibility and functionality.
- Improved report accuracy by 15% through development of complex reports for broadcasting teams.
- Led team of 40+ developers in agile environment improving efficiency by 20%.
Certification
- Integration Hub Fundamentals
- Flow Designer Fundamentals
- ServiceNow Certified System Administrator
- Certified Ethical Hacker
- Salesforce Developer & Admin Certified
Languages
English
Professional Working
Telugu
Professional Working
Timeline
Director, Application Management
Paramount Global
01.2018 - Current
SERVICENOW CONSULTANT
Microsoft
04.2017 - 11.2017
SERVICENOW CONSULTANT
Costco Wholesale
06.2016 - 03.2017
SERVICENOW CONSULTANT
Prime Therapeutics
06.2014 - 05.2016
SERVICENOW ADMINISTRATOR
Thermo Fisher Scientific
08.2013 - 05.2014
ASSISTANT MANAGER
Citibank
05.2012 - 12.2012
SENIOR RELATIONSHIP ASSOCIATE
HSBC Bank
06.2009 - 04.2012
SENIOR SALES MANAGER
Reliance Life Insurance
05.2007 - 03.2009
- Integration Hub Fundamentals
- Flow Designer Fundamentals
- ServiceNow Certified System Administrator
- Certified Ethical Hacker
- Salesforce Developer & Admin Certified
Master of Science - Software Engineering
International Technological University
MBA - Marketing & Systems
RVR&JC College of Engineering
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