Sudip Dharel
IT Student/ Skilled On Network Protocols, Cloud Computing, Windows Operating System, Linux Command Line, Systems Administration, Encryption Algorithms And Techniques
Cohoes,NY
Summary
Focused in developing intelligence to improve business procedures and streamline implementation. Vast knowledge of business best practices, regulatory standards and optimal control systems. History supporting growth and driving success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Independent Contractor
Instacart
Albany, NY
03.2022 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked with over 808 customers in just few month with fulfilling many specific orders according to customer needs and inventory availability.
Independent Contractor
Uber And Lyft
Manhattan, NY
10.2021 - 02.2022
- Served my services to the community.
- Provided Transportation Service to individual with the rank of gold.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Introduced new methods, practices and systems to reduce turnaround time.
- Evaluated trends to understand competitive environments and assess current strategies.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided accurate time records of the company vehicle's coming and goings
Line Manager, Supervisor at Brookfield Place
Le District
Battery Park City , NY
06.2016 - 07.2018
- Handled operational, financial and people management.
- Organized stock and equipment, order supplies and oversee building maintenance, cleanliness
- Determined suitable crew requirements, scheduled employees
- Estimated labor requirements to support anticipated workload.
- Studied department operations to assist with development of new or improved methods .
- Sourced materials to keep up with production goals and meet customer demands.
- Resolved issues quickly to maintain productivity goals.
- Created and regularly updated department work instructions and reports.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY 09.2015 - 01.2018
No Degree - Computer Science
LaGuardia Community College of The City University of New York
Long Island City, NYCertifications - Information Technology
Coursera
03.2022 - 06.2022
Skills
Professionally Certified in IT Security: Defense against the digital dark arts
Professionally Certified in Operating Systems and You: Becoming a Power User
Professionally Certified in System Administration and IT Infrastructure Services
Professionally Certified in The Bits and Bytes of Computer Networking
Professionally Certified in Technical Support Fundamentals
Professionally Certified in Google IT support
Project Management
Problem-Solving
Excellent Communication
Interpersonal Communication
Maintenance and Repair
Attention to Detail
Organization and Time Management
Data Entry
Good Telephone Etiquette
Certification
Google IT Support
Timeline
Independent Contractor
Instacart
03.2022 - Current
Certifications - Information Technology
Coursera
03.2022 - 06.2022
Independent Contractor
Uber And Lyft
10.2021 - 02.2022
Line Manager, Supervisor at Brookfield Place
Le District
06.2016 - 07.2018
High School Diploma -
Grover Cleveland High School
09.2015 - 01.2018
No Degree - Computer Science
LaGuardia Community College of The City University of New York