SUDLER P. REDON
Columbus,OH
Summary
Mission focused Cyber Security professional with several years of system operation experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Adaptable leader with strong critical thinking and decision making skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Information Security Analyst
Nationwide Childrens IS
01.2020 - Current
- Regularly monitors Cyber Security related issues and requests, while providing first tier resolution
- Maintains and monitors operations of Cyber Security technologies for efficiency, availability, and security
- Assists with functional or technical delivery of Cyber Security solutions to end users as an individual contributor or team member based on guidance from team leadership
- Coordinated with vendors regarding purchasing decisions for hardware and software components required by the business
Support Center Engineer
Nationwide Childrens
01.2018 - 01.2020
- Install or repair Windows computers with standardized applications and software tools
- Respond to user questions and explain the operation of network applications and Software
- Resolve network communications problems to ensure user's access to the Childrens Vpn System
Support Center Analyst
Nationwide Childrens
01.2016 - 01.2017
- Identify staff needs and help staff use specific features
- Analyze and report product
- Update our internal databases with information about technical issues and useful discussions with staff
IT Technician
Nationwide Insurance
01.2013 - 01.2015
- Provide excellent internal and external customer satisfaction with survey
- Diagnosing and solving problems that develop within the users daily operations
Specialist
Columbus Metropolitan Library
01.2003 - 01.2013
- Responsible for troubleshooting basic technology problems, and providing training on basic technology procedures to the employees and customers at the branch location.
Education
Information Technology -
Franklin University
Columbus, OH01.2013
Computer Engineering -
Devry
Columbus, OH01.2007
A+ Certification -
NorthWest Career
Columbus, OH01.2004
Skills
- Time and project management
- Leadership skills
- IT service management
- Cross-Functional Team Collaboration
- Performance strategy
- Incident Management
- Configuration Management
- Incident Response
- Critical Thinking Skills
- Security policy development
- Identity Management
- Incident Response Management
- Problem-Solving
- Project Leadership
- Operational Reporting
Volunteer Experience
- Columbus Metropolitan Library Summer Reading
- Afrocentric Summer Math and Science program Camp
- Nationwide Big Brother/Big Sister Program
References
Available on request.
Certification
NCH - 2024 Leadership Calibration: Growing Our Own
NCH - Communicating as a Leader
NCH - Conflict Management
NCH - New Leader Orientation 201
NCH - Peer Today, Boss Tomorrow
NCH - Critical Thinking Skills at Work
Timeline
Information Security Analyst
Nationwide Childrens IS
01.2020 - Current
Support Center Engineer
Nationwide Childrens
01.2018 - 01.2020
Support Center Analyst
Nationwide Childrens
01.2016 - 01.2017
IT Technician
Nationwide Insurance
01.2013 - 01.2015
Specialist
Columbus Metropolitan Library
01.2003 - 01.2013
Computer Engineering -
Devry
A+ Certification -
NorthWest Career
Information Technology -
Franklin University
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