Sue DeFazio
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
44
44
years of professional experience
Work History
Team Leader
Tractor Supply Company
Ellwood City
05.2025 - Current
- Led team in daily operations and ensured adherence to company policies.
- Managed inventory levels and organized product displays for optimal customer access.
- Trained new employees on safety protocols and operational procedures effectively.
Delivery Driver
EPR Transportation/Fed X
Zelienople
09.2013 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Driver
Star Limousine Service
Cranberry
02.2006 - 10.2013
- Navigated diverse routes to ensure timely passenger transport.
- Maintained vehicle cleanliness and functionality through regular inspections.
- Communicated effectively with clients to confirm pick-up and drop-off details.
Supervisor Patient Finance
Mercy hospital
Pittsburgh
03.2002 - 09.2004
- Supervised daily operations in patient care units ensuring high-quality service.
- Coordinated staff schedules to optimize workflow and meet departmental needs.
- Trained and mentored new employees on hospital policies and procedures.
Supervisor Patient Finance
UPMC hospital
Pittsburgh
03.1982 - 03.2002
- Supervised daily operations in patient care units ensuring high-quality service.
- Coordinated staff schedules to optimize workflow and meet departmental needs.
- Trained and mentored new employees on hospital policies and procedures.
Education
Peabody Highschool
Pittsburgh, PennsylvaniaSkills
- Team management
- Employee training
- Inventory management
- Visual merchandising
- Customer service
- Process optimization
- Workflow coordination
- Operational efficiency
- Problem solving
- Leadership development
- Conflict resolution
- Daily workflow improvement
- Issue resolution
- Workflow management
- Teamwork and collaboration
- Team building
- Attention to detail
- Performance improvement
- Giving constructive feedback
- Work Planning and Prioritization
- Quality improvement
Timeline
Team Leader
Tractor Supply Company
05.2025 - Current
Delivery Driver
EPR Transportation/Fed X
09.2013 - 08.2024
Driver
Star Limousine Service
02.2006 - 10.2013
Supervisor Patient Finance
Mercy hospital
03.2002 - 09.2004
Supervisor Patient Finance
UPMC hospital
03.1982 - 03.2002
Peabody Highschool