Sue-Ellen Fildes

Work History

Center Supervisor

AdventHealth Centra Care Winter Garden

08.2022 - Current

Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
Enhanced operational efficiency by streamlining processes, implementing new procedures, and providing ongoing training to staff members.
Increased customer satisfaction by addressing concerns promptly, resolving issues efficiently, and maintaining a professional demeanor at all times.
Managed daily operations in a fast-paced environment while ensuring adherence to safety regulations and company policies.

Referent Training Assistant

IATSE 835 JCTC

02.2022 - 08.2022

Trained newly hired personnel, meticulously assessing their physical aptitude for effective work on the trade show floor
Assisted newly onboarded employees in completing essential documentation, including the I-9 and W-4 forms, ensuring compliance with legal requirements
Conducted comprehensive audits, comparing JCTC payments received from exhibit companies against show revenue, guaranteeing accurate payment percentages.
Supported trainers in facilitating engaging workshops, improving overall participant satisfaction levels.

Patient Registration Coordinator

AdventHealth Centra Care Dr. Phillips

12.2020 - 08.2022

Trained and mentored team members in various workflows, enhancing overall performance
Effectively managed patient registration in a busy urgent care facility, including walk-ins and reservations
Resolved issues promptly through creative problem-solving, maintaining high patient satisfaction
Handled a high volume of phone inquiries, booked reservations, and verified insurances, resulting in improved revenue collection.
Enhanced patient satisfaction by streamlining the registration process and reducing wait times.
Ensured accurate patient information collection by implementing a thorough data verification system.

Exhibitor Services Executive

Global Experience Specialist

01.2017 - 06.2020

Manage up to 200 exhibitor booths, overseeing furniture and freight deliveries, and conducting billing audits
Assist exhibitors before, during, and after trade shows and conventions, ensuring they have the necessary information and support to make their participation a success
Provide exceptional customer service through face-to-face interactions at show sites, as well as over the phone and through email communication
Efficiently process exhibitor orders, ensuring accuracy and timely fulfillment of requests
Address customer inquiries promptly and effectively, focusing on finding resolutions that benefit all parties involved
Utilize strong written and verbal communication skills to convey information clearly and professionally
Handle administrative duties related to customer service, including managing invoices and documentation
Ensured excellent exhibitor satisfaction through meticulous planning and event auditing.

Call Center Representative

SeaWorld Parks & Entertainment

01.2017 - 07.2017

Provide exceptional customer service to guests calling the SeaWorld reservation center, addressing inquiries, and assisting with ticket purchases and package reservations
Successfully sell tickets and packages for SeaWorld's 12 parks across the United States, including explaining various options and upselling when appropriate
Serve as a knowledgeable resource by providing detailed information about SeaWorld's attractions, shows, events, and policies
Accurately book reservations, verify guest information, and ensure proper ticket issuance
Resolve guest issues, complaints, or concerns professionally and in a timely manner, ensuring guest satisfaction
Maintain accurate records of reservations, transactions, and interactions in the call center database.

Merchandise Associate

T-Rex Café / Landry’s

09.2015 - 09.2016

Stock and organize merchandise on shelves, racks, or displays to maintain an appealing and organized shopping environment
Accurately process customer payments, whether in cash or credit, using point-of-sale systems or registers
Provide friendly and helpful assistance to customers, answering questions, offering product information, and ensuring a pleasant shopping experience
Assist with inventory control by monitoring stock levels, identifying replenishment needs, and reporting discrepancies to supervisors
Always keep the retail area clean and immaculate, including sweeping, dusting, and organizing merchandise as needed
Work collaboratively with fellow Retail Associates and supervisors to achieve sales goals and maintain store operations.
Boosted sales performance through effective merchandising strategies and visually appealing displays.

Supervisor, Theatre Associate

Touchstar Cinemas

03.2015 - 03.2016

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Summary

Overview

Work History

Center Supervisor

Referent Training Assistant

Patient Registration Coordinator

Exhibitor Services Executive

Call Center Representative

Merchandise Associate

Supervisor, Theatre Associate

Education

Bachelor of Science - Health Service Administration

Associate of Business Administration - Business Administration

Skills

Certification

Timeline

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