Jocelyn Zamora
Orlando
Summary
Versatile Certified Medical Assistant with a proven track record at AdventHealth Centra Care, excelling in patient care and clinical documentation. Demonstrated ability to enhance patient satisfaction through effective communication and HIPAA-compliant practices. Skilled in vital sign monitoring and patient education, significantly reducing health complications through preventative measures.
Qualified Medical Assistant with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
AdventHealth Centra Care
06.2024 - Current
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
Receptionist
Masri Medical
07.2023 - 02.2024
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Medical Health Coordinator
Community Health Centers INC
09.2022 - 05.2023
- Enhanced patient satisfaction by implementing personalized health education programs and resources.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Performed 12 lead Ekgs
- Obtaining all vital sings
- Phlebotomy
- Taught patients about medications, procedures, and care plan instructions.
Shift Manger
McDonald's Restaurant
11.2021 - 08.2022
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Certificate of Technical Studies - Medical Assiting
Southern Tech
Sanford, FL05-2024
Certification of Completion - Intro To Health
Salt Lake Community College
Salt Lake City07-2022
High School Diploma -
Herriman High School
Salt Lake City, UT05-2022
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Vital sign monitoring
- Sterilization techniques
- Time management
- Basic life support
- Patient education
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Basic Life Support (BLS) - American Heart Association.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
AdventHealth Centra Care
06.2024 - Current
Receptionist
Masri Medical
07.2023 - 02.2024
Medical Health Coordinator
Community Health Centers INC
09.2022 - 05.2023
Shift Manger
McDonald's Restaurant
11.2021 - 08.2022
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- Basic Life Support (BLS) - American Heart Association.
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
Certificate of Technical Studies - Medical Assiting
Southern Tech
Certification of Completion - Intro To Health
Salt Lake Community College
High School Diploma -
Herriman High School
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