Jean Lashway
Nassau,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Medicaid Eligibility Examiner 2
NYSDOH
Albany, NY
10.2019 - Current
- Communicated with people from various cultures and backgrounds.
- Documented all communication with applicants and inputted information into system using HCS MDDS
- Developed extensive fact-checking and research skills through routinely performing audits for Quality Assurance.
- Supervised a team of Medicaid Eligibility Examiner 1's and Trained newly hired staff
- Interviewed perspective new hires.
Medicaid Eligibility Examiner 1
NYSDOH
Albany, NY
02.2018 - 10.2019
- Communicated with people from various cultures and backgrounds on application process.
- Followed established procedures for timely and accurate electronic case development.
- Utilized fax, email, phone and mail to communicate with applicants and providers.
- Maintained up to date knowledge of all policies and procedures.
Sales Consultant
Fitzgerald's Automotive
Troy, NY
07.2017 - 02.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Increased sales by fostering relationships with customers and implementing a lead follow-up program.
- Completed orders and organized product deliveries to meet customer timetables.
- Prepared credit applications and all DMV paperwork.
Research and Eligibility Supervisor
Maximus
, NY
09.2013 - 05.2017
- Facilitated referral to community resources to assist with other needs and intricate issues.
- Complied with department, organization and government policies and procedures.
- Responded to small business inquiries, escalated calls and complaints.
- Supervised, developed and trained staff, established and monitored goals and conducted performance reviews.
Office Manager
Home Air Solutions
, NY
10.2006 - 03.2013
- Optimized organizational systems for filing and recordkeeping.
- Managed office operations while overseeing 3 Office Clerks and 12 HVAC technicians.
- Organized and coordinated procedures to ensure organizational effectiveness, efficiency and safety.
Education
Associate of Arts - Accounting
Bryant And Stratton College
Albany NY03.1997
Skills
- Staff engagement
- Documentation and paperwork
- Resource information
- Program knowledge
- Effective communication skills
- Proficiency in Microsoft Office
- Dependable and Responsible
- Flexible and Adaptable
- Teamwork and Collaboration
- Multitasking Abilities
Timeline
Medicaid Eligibility Examiner 2
NYSDOH
10.2019 - Current
Medicaid Eligibility Examiner 1
NYSDOH
02.2018 - 10.2019
Sales Consultant
Fitzgerald's Automotive
07.2017 - 02.2018
Research and Eligibility Supervisor
Maximus
09.2013 - 05.2017
Office Manager
Home Air Solutions
10.2006 - 03.2013
Associate of Arts - Accounting
Bryant And Stratton College