Sue Murphy
Brooklyn Park,MN
Summary
Accomplished Vice President IT-Retirement-Billing at 90 Degree Benefits, adept in team leadership and complex problem-solving. Spearheaded cross-functional teams, enhancing efficiency and client satisfaction. Excelled in building strategic partnerships and driving results, showcasing exceptional relationship-building and data analysis skills. Performance-driven Vice President with 30 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
30
30
years of professional experience
Work History
Vice President IT-Retirement-Billing
90 Degree Benefits
2020.01 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Director of Project Management
EBSO
2012.10 - 2020.01
- Elevated team productivity levels with regular training sessions focused on enhancing technical skills as well as soft skills like collaboration or problem-solving techniques.
- Coached team members for improved performance through constructive feedback, skill development opportunities, and ongoing support.
- Fostered a collaborative work environment by facilitating open communication among cross-functional teams and stakeholders.
- Built solid relationships with clients through regular updates on project status, addressing concerns promptly, and demonstrating understanding of their business needs.
Director of Operations
Sheffield, Olson & McQueen Inc
2004.06 - 2013.10
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Established and monitored quality assurance standards to achieve operational excellence.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
Marketing Manager
Sheffield, Olson & McQueen Inc
2002.06 - 2013.10
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Analyzed campaign performance data to adjust tactics and maximize ROI.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
Claims Supervisor
Sheffield, Olson and Mcqueen Inc
1994.06 - 2002.06
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Maintained up-to-date knowledge on industry trends, best practices, and regulatory changes to ensure optimal decision-making in the claims management process.
Education
Some College (No Degree) - Medical Claims Coding-Transcription
Anoka Vocational Technical Inst.
Anoka MNSkills
- Team Leadership
- Relationship Building
- Decision-Making
- Critical Thinking
- Complex Problem-Solving
- Client Relationship Building
- Results-Driven
- Account Management
- Operations Management
- Customer Service
- Staff Development
- Performance monitoring
- Data Analysis
- Corporate Communications
Timeline
Vice President IT-Retirement-Billing
90 Degree Benefits
2020.01 - Current
Director of Project Management
EBSO
2012.10 - 2020.01
Director of Operations
Sheffield, Olson & McQueen Inc
2004.06 - 2013.10
Marketing Manager
Sheffield, Olson & McQueen Inc
2002.06 - 2013.10
Claims Supervisor
Sheffield, Olson and Mcqueen Inc
1994.06 - 2002.06
Some College (No Degree) - Medical Claims Coding-Transcription
Anoka Vocational Technical Inst.
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