Sue Oglesby
Hatfield,AR
Summary
professional with expertise in customer service and sales growth. Offering many years managing employees and providing extensive sales, negotiation, and customer service training.
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Knowledgeable about running safe, compliant and honest aquaculture farm operations. Science-oriented nature with adaptable and resourceful approach to maximizing resources, reducing waste and increasing profits. Good understanding of quality and regulatory standards.
Overview
29
29
years of professional experience
Work History
Boutique Manager
The Rolling Cactus LLC
Hatfield, AR
01.2018 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Protected inventory using established security techniques.
- Formed and sustained strategic relationships with clients.
- Conducted daily staff meetings to review sales goals, customer service standards and upcoming events and promotions.
- Organized weekly schedules for employees according to business requirements.
- Created monthly budgets for store operations, including payroll, marketing and inventory costs.
- Maintained records related to receiving, packaging, shipping, returns.
- Identified cost savings opportunities in the shipping process.
- Recruited, trained and managed a team of associates dedicated to providing excellent customer service.
- Developed and maintained relationships with vendors to ensure timely delivery of inventory.
- Resolved customer complaints in an efficient manner while ensuring satisfaction.
- Cultivated loyal customer base by providing excellent customer service.
Secretary
Polk County Extension Office
Mena , Arkansas
01.2009 - 12.2020
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Managed multiple calendars and contacts using computer software.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Responded to customer issues to provide immediate resolution and improve retention.
Contractor for Broiler Chickens
Tyson Foods
Mena, Arkansas
12.1995 - 07.2014
- Managed projects with large labor, equipment and material budgets.
- Maintained records for egg production, bird weights, feed consumption and other data points.
- Cared for many broiler chickens in various stages of development for food processing.
- Maintained financial accounts to track expenses and monitor budgets.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
Skills
- POS promotions
- Store operations
- Marketing strategy
- Point of sale systems
- Phone reception
- File systems management
- Broiler management
- Proofreading expertise
- Keyboarding skills
- Phone etiquette
- Customer service
Timeline
Boutique Manager
The Rolling Cactus LLC
01.2018 - Current
Secretary
Polk County Extension Office
01.2009 - 12.2020
Contractor for Broiler Chickens
Tyson Foods
12.1995 - 07.2014