Sue Sommers

• Facilitated daily routines and personal care for children, enhancing their well-being and development.
• Communicated progress and concerns to parents, fostering strong relationships and ensuring continuity of care.
• Maintained clean, organized environments, promoting safety and comfort for clients.

Managed operations for commercial, residential, and AirBnB properties to ensure quality service.

• Led cleaning team to uphold cleanliness standards and ensure orderly environments.
• Performed inspections to verify adherence to company cleanliness standards.
• Respond promptly to customer complaints regarding cleanliness issues or any other related matters.

Communicated guest service scores to drive improvement and higher guest satisfaction.

• Reviewed store layout plans and reset product shelves to support marketing initiatives.
• Implemented merchandising strategies with team, driving alignment with marketing goals.
• Executed daily merchandising tasks with team, contributing to streamlined operations.
• Developed promotional displays following corporate guidelines to attract customers.
• Ensured correct pricing of items before placement on shelves or display units.
• Removed outdated signage and replaced it with updated designs.
• Adhered to safety standards while utilizing equipment such as ladders and pallet jacks.
• Maintained cleanliness of sales floor through regular dusting, sweeping, and mopping.

• Administered medications and monitored client health status on a regular basis.
• Supported clients with activities of daily living, including bathing, dressing, and grooming.
• Assisted patients with mobility and strength exercises to support rehabilitation and independence.
• Facilitated toileting and transferring to encourage client independence and dignity.
• Maintained clean, organized environments to ensure client safety and enhance comfort.
• Collaborated with clinical staff to implement therapeutic and behavioral plans.
• Partnered with registered nurses and physiotherapists to deliver comprehensive patient care.

• Managed claims processing and resolution for diverse insurance policies, ensuring timely and accurate outcomes.
• Led a team of claims adjusters, ensuring compliance with company standards.
• Collaborated with underwriters and legal teams on complex claims cases.
• Resolved escalated customer issues by providing timely and effective solutions.
• Implemented procedures to streamline claims processes, enhancing workflow and reducing processing time.
• Analyzed claim trends to identify areas for process enhancement.
• Developed training programs for new staff on claims management procedures.
• Prepared detailed reports on claim status and activities, facilitating informed decision-making for management.

• Evaluated insurance claims for accuracy and ensured compliance with company policies, contributing to effective claims processing.
• Investigated claims by interviewing witnesses and inspecting damaged property.
• Reviewed documentation to assess damages and determine appropriate compensation amounts.
• Negotiated settlements with claimants, facilitating quick and economical dispute resolution.
• Maintained accurate documentation of all claim activity within designated system.
• Researched relevant laws, regulations, and legal precedents to guide decision-making.
• Established relationships with attorneys and vendors to facilitate timely service.
• Provided exceptional customer service through effective communication with clients, enhancing client satisfaction.