Sue Song
Lansdale,PA
Summary
Dynamic professional with experience at K&B Wireless, excelling in operations management and data analysis. Proven track record in enhancing customer satisfaction and training employees. Skilled in inventory management and problem-solving, delivering timely results while maintaining compliance with company policies. Adept at using MS Office for reporting and financial tasks.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Caregiver
Penn Asian Senior Services
03.2024 - Current
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Executive Administrative Assistant
K&B Wireless
09.2000 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Developed pivot tables and custom reports in Excel.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
High School Diploma -
Plymouth White Marsh High School
Plymouth Meeting, PA06-1996
Skills
- Operations management
- Inventory management
- Data analysis
- Employee training
- Problem solving
- Decision-making
- MS office
Certification
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice.
Timeline
Caregiver
Penn Asian Senior Services
03.2024 - Current
Executive Administrative Assistant
K&B Wireless
09.2000 - 03.2025
High School Diploma -
Plymouth White Marsh High School
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