Sue Williams
Lincoln,MI
Summary
Dynamic Store Manager with a proven track record at The Lincoln Market, excelling in customer service and problem-solving. Enhanced team productivity through effective training and innovative merchandising strategies, resulting in increased sales. Skilled in multitasking and organization, I foster positive customer relations while maintaining operational excellence.
Overview
18
18
years of professional experience
Work History
Store Manager
The Lincoln Market
Lincoln, MI
03.2025 - Current
- Managed daily store operations, ensuring efficient workflow and optimal customer service.
- Trained and supervised staff to enhance team productivity and performance standards.
- Conducted inventory management, maintaining stock levels and minimizing shrinkage.
- Implemented promotional strategies to boost sales and improve customer engagement.
- Resolved customer complaints promptly, enhancing overall shopping experience and satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Housekeeper/Gardener
Kabin Keepers
Lincoln, MI
04.2019 - 03.2025
- Led daily cleaning operations, ensuring high standards of cleanliness and sanitation across all areas.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Office Manager
Northeast Land Surveys
Oscoda, MI
05.2014 - 04.2019
- Streamlined office operations to enhance workflow efficiency and reduce administrative delays.
- Managed scheduling and coordination of project timelines for survey team.
- Maintained filing system to improve document retrieval times and organization.
- Coordinated client meetings and prepared necessary documentation, enhancing client relationships and service delivery.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Assistant Manager
Goodwill Industries of Northeast MI
Oscoda, MI
09.2013 - 05.2014
- Led team in daily operations, ensuring compliance with organizational policies and procedures.
- Fostered a collaborative work environment, mentoring staff to achieve professional growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Ward Clerk
AuSable Valley Nursing Home
Fairview, MI
09.2008 - 09.2013
- Coordinated communication between medical staff, patients, and families to enhance care delivery.
- Maintained electronic health records, ensuring compliance with regulatory standards and data integrity.
- Facilitated scheduling of appointments and transportation services for patients as needed.
- Organized paperwork for doctors, nurses, and patients.
- Stored and retrieved permanent records on daily basis.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Supported office staff and operational requirements with administrative tasks.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
Education
High School Diploma -
Hillman Community Schools
Hillman, MISkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
Timeline
Store Manager
The Lincoln Market
03.2025 - Current
Housekeeper/Gardener
Kabin Keepers
04.2019 - 03.2025
Office Manager
Northeast Land Surveys
05.2014 - 04.2019
Assistant Manager
Goodwill Industries of Northeast MI
09.2013 - 05.2014
Ward Clerk
AuSable Valley Nursing Home
09.2008 - 09.2013
High School Diploma -
Hillman Community Schools