SUE ZUROVEC
San Antonio
Summary
Healthcare professional with 20+ years of experience in revenue cycle management, fiscal management, strategic planning, and team development. Strong leadership and communication skills as well as a drive to build a revenue cycle foundation that will maximize revenues while minimizing costs. Good understanding of hospital systems, independent medical group practices and university/academic systems.
Overview
19
19
years of professional experience
1
1
Certification
Work History
CEO/Founder
MedPro Business Services
01.2004 - 12.2022
- Managed daily business operations, including, in part, financial accounting, vendor contracting, and employee personnel management.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Determined client needs, created customized contracts, and delivered consultative services including management of AP/AR, HR, practice start-up/expansion, and dissolution.
- Managed Provider credentialing, CAQH activities, and billing services for general surgery, vascular surgery, OB/GYN, family practice, ophthalmology, neurology, and behavioral health clients.
- Developed medical practice compliance plans and reviewed client’s billings for compliance.
- Closed Business (December 2022)
Business Operations and Revenue Cycle Manager for Neurology Practice and a Psychiatric Practce
MedPro Business Services
09.2014 - 09.2020
- Assisted Providers in recruiting, hiring, and training team members.
- Recruited, onboarded, and managed clinical and non-clinical teams with a patient-centered focus.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed Revenue Cycle, Medical Billing, Reimbursements, Credentialing HR and accounting
- Contracted Position thru MedPro (6 years)
Senior Project Manager/Revenue Cycle Director
The University of Texas Health Science Center
05.2009 - 06.2011
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records, and kept a close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows, and policies for tracking, reconciling, and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared cash flow projections, cost analysis and monthly, quarterly, and annual reports.
- 2 years
Education
M.A. - Health Services Administration
Webster University
St Louis, MOB.S. - Healthcare Management
Texas State University
San Marcos, TXSkills
- Revenue Metrics (KPIs) Analysis
- Process Analysis and Improvement
- Billing Cycle Operations/Performance
- RCM Reporting and Analysis
- Billing, Coding, and Compliance/Auditing
- Claim Denials, Appeals, and Credit Balances
- Provider Credentialing and CAQH applications
- Versatile in Practice Management Software
- Working knowledge of MS Office Applications
- Lean Six Sigma Methodology
- Collaborator
- Billing/Coding ICD-10, CPT, HCPCS
Certification
- Lean Six Sigma Black Belt/Healthcare, Certificate of Achievement, Villanova University, July 2012
- Completed (AAPC) American Academy of Professional Coders Program (CPC)
Timeline
Business Operations and Revenue Cycle Manager for Neurology Practice and a Psychiatric Practce
MedPro Business Services
09.2014 - 09.2020
Senior Project Manager/Revenue Cycle Director
The University of Texas Health Science Center
05.2009 - 06.2011
CEO/Founder
MedPro Business Services
01.2004 - 12.2022
B.S. - Healthcare Management
Texas State University
M.A. - Health Services Administration
Webster University
ADDITIONAL POSITIONS
- Administrator - Live Oak Regional Cancer Center, Live Oak, Tx
- Clinics Administrator - Southwest General Hospital, San Antonio, Tx
- Health Planning Specialist - Camino Real Health Systems Agency, San Antonio, Tx
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